Student Help

Welcome to the D2L student Help page. Here you will find information about the tools  you will find in D2L. The help files are available in both HTML and PDF form.  Some tools also contain video tutorials and FAQs. Use the legend below to access the file type you wish to view.  Please contact the Student HelpDesk by email at or by phone at 439-5648 if you still have questions. 

Streaming Media Problems - Should you have problems with streaming media in any of your courses or the videos below, please visit this website for some general troubleshooting solutions:  Steaming Media Help

D2L Tools

Assessments · Calendar · Chat · Checklist ·  Classlist
Content · Discussions · Dropbox · Email · Grades
Login · My Home · My Preferences · Pager


- HTML file - PDF file - Video Tutorial
In addition to completing and submitting online quizzes and tests, you will also find any feedback from your instructor in the Assessments tool.

The Calendar will help you manage course-related dates and events. This is where you will find course events such as project due dates, virtual office hours, exam and test information that your instructor posts through the calendar tool. You may also add personal events that will only appear on your own calendar.


The Chat tool will allow you to engage in real time text discussions with users and colleagues.  You can hold group meetings, brainstorm ideas, and chat as a group.


The Checklist tool allows you to keep up with assignments and check them off once you have completed them. Checklists are created by the instructor and may not be used in all courses. 

The Classlist stores information about faculty and students enrolled in your course.  You may use the checklist to view online status for a student and send emails to your instructor or classmates.  You will also use the classlist to access group information in your course.

Content is where you will find all your course materials for your online course.  You will be able to access your course syllabus, lecture notes, and course readings.

The Discussion Board is a communication tool that can be used to discuss topics from class, sign up for assignments or projects, ask general course questions, etc.  Student conversations are logged and organized in the Discussion Board. Your instructor will create the forum for your class.
The Dropbox allows instructors and students to exchange electronic files through Blackboard. Students submit assignments by uploading files to folders in the Dropbox.  Instructors view submitted files, provide grades and feedback all from within the Dropbox.

Emails sent through D2L will go to the participant’s ETSU email account so check your account frequently.

Your instructor may choose to enter your grades for you to view inside D2L.  You will be able to view grades on quizzes, assignments, discussion participation, anything that your instructor chooses to display.  Only you and your instructor can view your grades—other students cannot.

Click here for information on where to find the ETSU Desire2Learn/elearn server and the things you need to know to login.

My Home    
The My Home page contains links to various tools that help you navigate the D2L system.  The links are arranged inside “widgets” that cannot be moved or changed.  You may return to the My Home page my clicking My Home in the navigation bar or by clicking the ETSU logo at the top of the page.
My Preferences    
Linked from within the Welcome Widget, the My Preferences page allows you to customize your personal settings so that you may customize the system to display the way you want.
Faculty and students can use the pager tool to send instant messages to one another. Pager communication is synchronous, which will allow real-time communication. Users will also receive a notification when a page is received while offline.