Skillsoft Information

Skillsoft

As part of our ongoing commitment to your continuing development, and in conjunction with the Staff Senate, the Office of Human Resources offers access to online training on a variety of topics through Skillsoft. This resource is available free to all regular full– and part-time ETSU faculty and staff as a developmental tool that you can use in your own time* and at your own pace or may be assigned to you by your supervisor..

In addition to the courses listed below, the Skillsoft system has hundreds of how-to videos on topics such as Desktop Applications - Microsoft Access, Excel, Outlook, PowerPoint, Project, Visio, Word; Graphics & Design - Adobe Acrobat and Indesign CS; Mobile Devices and Computer Skills - Android, iPhone and iPod, Tablets; Operating Systems - Mac OS, Microsoft Windows 8.

* Supervisor assigned courses for clerical and support staff must be done during work time or properly compensated.


SKILLSOFT ETSU COURSE CATALOG

Administrative Professionals: Common Administrative Support Tasks Leadership Essentials: Leading Change
Anger Management Essentials: Managing and Controlling Anger Leadership Essentials: Leading with Emotional Intelligence
Anger Management Essentials: Understanding Anger Listening Essentials:Motivating Employees
Business Grammar: Punctuation Listening Essentials: Improving Your Listening Skills
Business Grammar: Sentence Construction Listening Essentials: The Basics of Listening
Business Grammar: The Mechanics of Writing Managing Effective Business Meetings
Business Writing: How to Write Clearly and Concisely Negotiation Essentials: Avoiding Pitfalls in Negotiations
Communication Skills Negotiation Essentials: Communicating
Customer Service Confrontation and Conflict Negotiation Essentials: Persuading
Customer Service Fundamentals: Building Rapport in Customer Relationships Negotiation Essentials: What Is Negotiation?
Customer Service over the Phone Receiving Feedback and Criticism
Dealing with Irrational Customers and Escalating Complaints The Benefits and Challenges of Engaging Employees
Delivering a Difficult Message with Diplomacy and Tact Using Emotional Intelligence on the Job
Essential Skills for Professional Telephone Calls Working with Difficult People: Dealing with Micromanagers
Giving Constructive Criticism Working with Difficult People: How to Work with Aggressive People
Giving Feedback Working with Difficult People: How to Work with Manipulative People
Improving Communication in Cross-cultural Relationships Working with Difficult People: How to Work with Negative People
Interpersonal Communication: Being Approachable Working with Difficult People: How to Work with Procrastinators
Interpersonal Communication: Communicating Assertively Working with Difficult People: How to Work with Self-serving People
Interpersonal Communication: Communicating with Confidence Working with Difficult People: Identifying Difficult People
Interpersonal Communication: Listening Essentials Workplace Conflict: Recognizing and Responding to Conflict
Leadership Essentials: Building Your Influence as a Leader Workplace Conflict: Strategies for Resolving Conflicts

ACCESS email

To request a Skillsoft account for yourself or an employee under your supervision, please email  .


HELPFUL MATERIALS

Skillsoft guided tour

Click here for instructions on creating and returning to Bookmarks in the Skillsoft system.


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