Departmental Classes

Departments may request personalized training classes covering any topic(s) listed below.  The classes are conducted by the Employee Assistance Program (EAP), the Career Skills Enhancement Program (CSEP) or various ETSU staff members. Please see the bottom of this webpage for course descriptions.   email
  • Achieving Professional success through Emotional Intelligence-EAP
  • Active Listening: Essential Tools for Effective Communication-EAP
  • Customer Service-Neal Boger
  • DISC-Marla Hayman
  • FISH-Marla Hayman
  • Foundations of Team Building-EAP
  • Organize with Outlook Task-Marla Hayman
  • Payroll & Human Resources Basics-Jodi Epps & Mitzi Edwards
  • Persevering in Times of Workplace Change-EAP
  • Policy Guidelines-Marla Hayman
  • Progressive Discipline-Diana McClay & Marla Hayman
  • Proofreading 101-CSEP
  • Resolving Conflicts Creatively-EAP
  • Search Committee Training-Lori Erickson
  • Task Management: The Art of Daily Planning-EAP
  • Use of Leave-Jodi Epps