BSN Handbook

Undergraduate Student Handbook
College of Nursing Grievance Policy

CON Grievance Policy (New)

The College of Nursing strives to provide an environment of mutual respect, cooperation, fair treatment, stewardship of resources, integrity, and quality education and services. Even with this commitment, problems and concerns sometimes occur. Resources and procedures are available to students and other parties for appealing decisions or policies, addressing concerns, resolving grievances and complaints, and dealing with retaliation. The objectives of these resources and procedures are to ensure that concerns are addressed fairly and resolved promptly.

Students, faculty, staff or other constituents who have a concern are expected to follow established policies and procedures for a concern or complaint. When these processes are not applicable or exhausted and the person believes he/she has been unfairly treated by or has concerns about College of Nursing students, faculty, staff, administration, or the college as a whole, the person may file a Formal Complaint.

1. Current Policies:
Concerns that are violations of ETSU policies are addressed through existing ETSU policies and procedures.

Student Complaints are addressed through the ETSU Complaint Policy and Procedure for Students: http://catalog.etsu.edu/content.php?catoid=7&navoid=295#Complaint_Policy_and_Procedure_for_Students  

Faculty and Staff Complaints are addressed through ETSU Faculty Handbook and through Human Resource policies:
http://www.etsu.edu/senate/res/compliants.aspx  
http://www.etsu.edu/humanres/relations/PPP61.aspx  

2. General Complaint Resolution Process:
In keeping with ETSU grievance and complaint policies, the primary responsibility for resolving concerns, complaints, or grievances rests with the person bringing the concern and the immediately responsible faculty member or supervisor. Whenever possible, initial steps should be taken to resolve concerns at this level before proceeding to higher levels or to formal rules of implementation. If an informal approach is neither successful nor advisable, formal complaint or grievance policies should be used.

Concerns or complaints about the College of Nursing are addressed according to the following general process.

a. The person filing the concern, grievance, or complaint discusses the matter directly with the party(ies) involved and seeks resolution to the problem.

b. If the matter remains unresolved for the person filing the concern, grievance, or complaint, the appropriate Program Director will work with the person to continue the process for seeking a resolution to the problem. If the complaint is against a Program Director, the appropriate Associate Dean (or next higher level administrator) will serve in this role.
c. If the matter still remains unresolved, the person filing the concern, grievance, or complaint will be referred to the next higher level administrator, and from there to the applicable policies and procedures for ETSU.

Should a consideration be made to file a formal complaint about the program to an accrediting or approving body, the student or other party must follow the criteria established by the agency.

Student and Faculty Codes of Conduct:
In consideration of concerns or formal complaints, the established codes of conduct for faculty, students, and staff will be used to guide decision making. The following codes of conduct apply:

ETSU Employee Conduct
http://www.etsu.edu/humanres/relations/procedures.aspx  

ETSU Student Conduct, including but not limited to:

In addition the College of Nursing will use the American Nurses Association’s Code of Ethics for Nurses and the Code of Ethics: Part II Code of Academic and Clinical Conduct and Interpretive Statements from the National Student Nurses’ Association as guides for determination of appropriate conduct of faculty, administration, and nursing students.

The following codes of ethics apply:

http://www.nsna.org/Portals/0/Skins/NSNA/pdf/NSNA_CoC_Academic_Clinical_Interp_Statements.pdf

Approved by Faculty Council 5-14-13

 
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