Analog

Analog Telephone Instructions

This guide is for single line desk set and wall set telephones.  It explains how to use the telephone and its system features. System features are the special functions your telephone will perform in addition to making and receiving calls.

System Features                                                

Hold

Park

Transfer

Pickup

Conference Calling

Call Forwarding

Last Number Redial

Local and Toll-Free Dialing

Long Distance Dialing

International Dialing

Information Dialing


Hold allows users to place the handset on the cradle without disconnecting the other party.

  1. Press Flash
  2. Dial *4.
  3. Hang up receiver.
  4. Pick up handset to retrieve.

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Park allows the user to transfer calls to an extension and put it on hold there for later retrieval. This feature is useful when you want to continue a conversation at an idle extension number or transfer a call to a busy extension.

  1. To park a call on an extension:
  2. Press Flash.
  3. Get dial tone.
  4. Dial * 9 + the five-digit extension number where the call will be parked.

Hang up.

To retrieve a parked call:

  1. Lift receiver.
  2. Get dial tone.
  3. Dial * 8 + five-digit extension number where call is parked.

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Transfer allows users, after answering or originating a call, to direct that call to another telephone extension. The connection between the caller and the person to whom the call is being transferred is complete when you hang up the receiver.

To transfer a call to another extension:

  1. Press Flash
  2. Dial the five-digit extension number.
  3. Announce caller.
  4. Hang up.  Connection is complete.

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Pickup

The Call Pickup feature allows you to answer a call ringing on an extension within your call pickup group. Please call the Help Desk at 9-4648 to change or assign numbers to your call pickup group.

  1. Lift receiver.
  2. Get dial tone.
  3. Dial # # 7.

The Directed Pickup feature allows you to answer a call ringing on any extension, as long as you know the extension number.

  1. Lift receiver.
  2. Get dial tone.
  3. Dial # 7 + five-digit ringing extension.

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Conference Calling lets you connect three parties, including yourself.If you have more than three parties to be included in the call, please call the Help Desk at 9-4648 in advance of the conference call to arrange for conference call equipment to be set up in your office.

  1. Connect with the first caller.
  2. Press Flash.
  3. Dial number of additional caller.
  4. Press Flash.  All should be connected.

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Call Forwarding automatically routes incoming calls intended for a particular extension to the extension you designate.

To forward your calls to another extension:

  1. Lift receiver.
  2. Get dial tone.
  3. Dial * 3 + five-digit extension where calls will be routed.
  4. Hang up.

To cancel call forwarding from your extension:

  1. Lift receiver.
  2. Get dial tone.
  3. Dial *3.
  4. Listen for confirmation tones.  Hang up.

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Last Number Redial allows you to redial the last number dialed from your telephone.

  1. Lift receiver.
  2. Get dial tone.
  3. Dial #9.

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Emergency Dialing

  • In an emergency:  Dial 911
  • ETSU Police:  Dial 439-4480

Local and Toll-Free Dialing

  • Campus numbers:  Dial only the last five digits.
  • VA Hospital numbers:  Dial 78 + five-digit extension.
  • Local, off campus:  Dial 8 + the seven-digit number.
  • Toll-free:  Dial 8 + 1 + toll-free number

Long Distance Dialing

  • Dial 8 + 1 + area code + seven-digit number. After about a second, you should hear a tone. When you hear it, start entering in your LD PIN. If all goes well, the call should go through.

International Dialing

  • Dial 8 + 011 + country code + city code + local telephone number. After a few seconds, you should hear a tone. When you hear it, start entering in your LD PIN. If all goes well, the call should go through.
  • The country code and city code, if any, can be found on pages 10 and 11 of the Sprint telephone directory. 

Information Dialing


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