At ETSU, it is possible to configure different wireless devices to connect to the wireless network or to connect to ETSU e-mail. If you need instructions for configuring a laptop to connect to the wireless network, go over to http://www.etsu.edu/oit/wireless/. The rest of this document pertains to configuring smartphones to connect to the ETSU e-mail system.
Before trying to configure your device for e-mail, be sure to read over the Portable Computational Device Security Policy. If your device is unable to comply with the policy, the settings simply won't work. Here is a list of currently compliant operating systems.
Operating Systems Currently Compliant:
If your device is capable of complying with the security policy mentioned above, try the instructions below to configure your device for ETSU e-mail. This only applies to employee e-mail accounts ending in @etsu.edu. Please note that while many devices may be able to connect to the e-mail server, the only officially supported method is on a Blackberry using the Blackberry Enterprise Server (BES).
To get your e-mails on your Blackberry, you'll need to go through the Blackberry Enterprise Server (BES). To do so, you'll need to have a BES license. You can usually get one through your wireless provider for a fee. You will also want to be on your provider's 'corporate e-mail plan' (or corporate data plan) so that you aren't billed for large data usage charges. Once you have your license code, contact Linda Greenwell at 439-4137 and she'll give you further instructions on getting your Blackberry connected to the BES.
There are many devices out on the market that may be capable of connecting to ETSU's e-mail server. We aren't able to provide step-by-step setup instructions for each device. Here are some general instructions that have worked for many.
While these settings have worked for most people, we cannot guarantee that they will work for you. If it doesn't work for you, try contacting your wireless provider. They may be able to use these settings to get the device connected for you.
Once your mobile device is set up to access your e-mail account, you'll be prompted by the policy to set a password. The password must be at least 4 characters long and contain one letter (uppercase or lowercase), one number and one special character or symbol. If your device is not used in a 30-minute period, it will be locked and you'll have to use the password to unlock it. The password will not expire.
If you forget your password, you'll have to be at a computer with Internet access to reset it (for Blackberry) or view it. The steps needed to reset it will depend on what type of device you have. If you have a Blackberry unit, click here. For other users, follow these steps.
If you lose a device, there is a way of deleting the data and settings for your ETSU account from the device remotely. This will allow your account to be better secured. If you have a Blackberry device, click here. For other users, follow these steps.