Remote Desktop Gateway Instructions

This page contains instructions for configuring off-campus Windows computers to connect to on-campus ETSU computers using Remote Desktop Gateway. The images below were taken from Windows XP, but the steps apply equally to Windows Vista and Windows 7. Windows XP and Windows Vista refer to "TS Gateway" whereas Windows 7 refers to "Remote Desktop Gateway".

RDG Access Requirements

Before you can access machines using Remote Desktop Gateway, you must be approved for Remote Desktop Gateway access. If you do not have access yet, first read over the Remote Access Policy. After you have read and agreed to the terms of the policy, you may request Remote Desktop Gateway access by filling out the Remote Access Request Form. When the form is filled out, you may send the form to the address listed at the top of the form or you may bring it by ITS on the top floor of Nicks Hall.

Client Configuration

While you're on campus, be sure to get your computer's inventory number. Once you have that number, you can take it home with you and proceed with the configuration below. On most configurations of Windows, you can find the Remote Desktop client by clicking on Start | All Programs | Accessories | Remote Desktop Client. For those that may not have it listed under Accessories, look under the Communications folder within the Accessories folder. When you start up the client, you may get a minimal screen similar to the one below.

Remote Desktop Client Startup

In order for your machine to be properly configured, click on the Options button in the lower right-hand part of the window. This will expand the window and display more options. Click on the Advanced tab.

TS Advanced Tab

In the first box, you'll want to choose the Connect and don't warn me option. In the 'Connect from anywhere' section, we'll set up the server that your computer will need to connect to. Click on the Settings button and you'll get a screen similar to the one below.

TS Gateway Settings

You'll need to enter the settings that you see on that screen so that your computer knows how to communicate with the ETSU network. The server name is Click on the OK button.

Click on the General tab. This is where you can enter the name of the computer that you want to connect to. For most people, this will be 'etsu' followed by their office computer's ETSU number. For an example, we'll use ETSU number 902101, so the name would be 'etsu902101'. When you're asked for your username, put 'etsu\' in front of it. An example is listed below.

TS General Tab

When you click on the Connect button, you'll be prompted for your login credentials. This will be the same password that you use to log into your office computer or to check your e-mail from off-campus.

RDG Credentials

This will connect you to ETSU's Remote Desktop Gateway server. You may experience a noticeable delay while the connection is established and during the authentication process. If the authentication succeeds, your system will then connect to the machine that you specified on the General tab. For most users, this will succeed as well and you'll see your office computer's desktop. You should then be able to work from it as if you were actually sitting in front of the computer.

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