Technical Resources



The Information Technology Services (ITS) Student Help Desk is your best resource for most technical problems. You can call, email, or stop in to see them on the first floor of the Culp Center. Phone: 423.439.5648  Email:

D2L Help
You can find answers to many of your D2L how-to questions on this website: http://www.etsu.edu/d2l/students/. If you are still having trouble finding what you need, contact the Student Help Desk.

Problems Viewing Course Videos
This website lists some possible solutions for problems you might encounter when viewing streaming videos through your online course site. You can also contact the with your questions. The more information you can provide about what is occurring on your computer the easier it will be to help with your problem.

eMail
Your eMail account is your official ETSU email address. university policy states that you must use this address as your official point of contact. You are responsible for the messages sent here. Your email address is username@etsu.edu and you can access your messages by going to https://webmail.etsu.edu/. Contact the Student Help Desk if you need any help with your password (it can be different from your ETSU password.)

Microsoft Office Free Viewers
Some instructors may post Microsoft Word or PowerPoint documents. Even if you do not have Microsoft Office installed on your computer you can still view these documents by installing one of the open source products or by installing the free Office Viewers.

PowerPoint Viewer - http://www.microsoft.com/en-us/download/details.aspx?id=13
Word Viewer - http://www.microsoft.com/en-us/download/details.aspx?id=4
Excel Viewer - http://www.microsoft.com/en-us/download/details.aspx?id=10

Password Reset
Your ETSU password expires every 90 days. You can select the Password Reset link located beneath the D2L login fields or access the page directly at: http://www.etsu.edu/activate. The Student Help Desk can assist you if you are having trouble resetting the password or have been locked out of your account.

Minimum System Requirements

D2L Minimum System Requirements

Browser support
D2L is committed to performing key application testing when new browser versions are released. However, due to the frequency of some browser releases, D2L cannot guarantee that each browser version will perform as expected. If you encounter any issues with any of the browser versions listed in the tables below, contact D2L Support, who will determine the best course of action for resolution. Reported issues are prioritized by supported browsers and then maintenance browsers.

Supported browsers are the latest or most recent browser versions that are tested against new versions of D2L products. Customers can report problems and receive support for issues. For an optimal experience, D2L recommends using supported browsers with D2L products.
Maintenance browsers are older browser versions that are not tested extensively against new versions of D2L products. Customers can still report problems and receive support for critical issues; however, D2L does not guarantee all issues will be addressed. A maintenance browser becomes officially unsupported after one year.
Note the following:
• Ensure that your browser has JavaScript and Cookies enabled.
• For desktop systems, you must have Adobe Flash Player 10.1 or greater.

D2L Desktop Support

Browser

Supported Browser Version(s)

Maintenance Browser Version(s)

Microsoft® Edge

Latest

n/a

Microsoft® Internet Explorer®

n/a

10, 11

Mozilla® Firefox®

Latest, ESR

n/a

Google® Chrome™

Latest

n/a

Apple® Safari®

Latest

6, 7, and 8

 

D2L Tablet and Mobile Support

Device

Operating System

Browser

Supported Browser Version(s)

Android™

Android 4

Android

Latest

Apple

iOS® 6, 7, 8, and 9

Safari

Latest

Microsoft Surface™

Windows® 8

Internet Explorer

11

BlackBerry® (mobile only)

BlackBerry 7, 10

BlackBerry

Latest

 

WebEx system requirements

 

 
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