Student Issues

Student Issue Complaint Process

Students are responsible for working with their Instructor on any dispute they may have in the course.  If you are unable to get in touch with your Instructor, have tried working with the Instructor but need assistance, or would like to make an official complaint please follow the steps below.

Student complaint regarding an instructor:

  • Student contacts instructor for a resolution of the complaint (submit concern in writing via D2L e-mail, external e-mail, and/or telephone)

If the problem persists:

  • Student contacts their home RODP/ROCE campus contact ().  The home RODP/ROCE campus contact communicates with campus contact from the delivering institution and explains the student's concerns.  The campus contact from the delivering institution notifies the instructor or department chair of the situation.  Once the situation has been resolved, the campus contact from the delivering institution communicates back to the home RODP/ROCE campus contact.  The home RODP/ROCE campus contact records the resolution and communicates with the student.  The student has the right to appeal the decision following the Student Rights and Appeal Process at the student's home campus.

Student complaint regarding another student:

  • Student contacts instructor for a resolution of the complaint (submit concern in writing via e-mail). The instructor may contact the other student for a resolution.

If the problem persists:

  • Student contacts their home RODP/ROCE campus contact ().  The home RODP/ROCE campus contact notifies the appropriate RODP/ROCE campus contact of the other student for resolution.  The home RODP/ROCE campus contact notifies the appropriate administrator at his or her campus (Chief Academic Officer or Vice President of Student Affairs) depending on the nature of complaint.  The home Campus Administrator contacts the other Campus Administrator for a resolution.  Both RODP/ROCE campus contacts are notified of the resolution and inform both students.  Students have the right to appeal the decision based on their home campus' Student Rights and Appeal Process.

Grade Appeal

Student Appeal Process:

  • The student contacts the Instructor to verify that the grade awarded agrees with the grade on the student's transcript. The student should submit any concern in writing via D2L course e-mail, external e-mail, and/or telephone.

If the problem persists:

  • Students contact their home RODP/ROCE campus contact ().  The home RODP/ROCE campus contact communicates with the campus contact from the delivering institution and explains the student's concerns.  The campus contact from the delivering institution notifies the instructor or department chair of the situation.  Once the situation has been resolved, the campus contact from the delivering institution communicates back to the home RODP/ROCE campus contact.  The home RODP/ROCE campus contact records the resolution and communicates with the student.  The student has the right to appeal the decision following the Student Rights and Appeal Process at the student's home campus.

For more information or questions please contact the RODP Campus Contact at:

Myra Jones, Director
Academic Technology
Office of eLearning
East Tennessee State University
Phone: 423.439.8616
Fax: 423.439.8610
Email:

 

 

 

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