Case Management

What is Case Management?

Case management is a benefit offered to Counseling Center clients. It is a collaborative process which assists students in improving their support system by locating local resources to meet their basic need (food, housing, etc...) as well as locating additional mental health resources in the community when necessary.

The primary goal of case management is to optimize student functioning and well-being by coordinating services in the most effective and efficient manner.

What is a Case Manager?

A case manager is the person assigned to a student to assist with the process of identifying and finding needed resources.

The relationship between case manager and student is very important as the helping process is a partnership in which both parties have responsibilities and tasks.

At the ETSU Counseling Center, our case managers are undergraduate and graduate-level social work students who work hard to advocate for the needs of their clients.

Services Offered

Help locating resources to meet basic needs:

  • Food
  • Clothing
  • Housing/Emergency Shelter
  • Health Care
  • Mental Health Care
  • Veteran's Assistance

Help locating campus resources:

  • Financial Aid
  • Disability Services
  • Tutoring

Help with problem solving:

  • Job Search
  • Transportation
  • Child Care
  • Legal Aid

Help with organizational skills:

  • Time Management
  • Basic Study Skills

Help locating additional mental health resources:

  • Insurance assessment
  • Choosing a Therapist
  • Follow-up
  • Community