FAQ

On these pages, we hope that you will find some of the answers to questions that students and parents ask the most often.  If you have a question that was not answered here or you need additional information please do not hesitate to contact us by emailing , leaving on a note on the ETSU Housing Facebook page , or calling 423-439-4446!

 

 Keep your searches simple. For example instead of typing, "What should I pack," just type, "pack."

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  1. How do I apply? Answer
  2. When will I receive my room assignment? Answer
  3. What if I don’t like my room/hall assignment? Answer
  4. May I be on the reassignment list for Buccaneer Ridge and Residence Halls at the same time? Answer
  5. Are private rooms available? Answer
  6. How are roommates assigned? Answer
  7.  When will I receive my roommate assignment? Answer
  8.  How much does it cost to stay on campus?  Answer
  9.   Is my deposit refundable? Answer
  10.   How are refunds received? Answer
  11.   When do I need to pay for my housing, and can I pay my rent monthly? Answer
  12.   How can I pay for my housing? Answer
  13.   Do I need to pay separate for utilities? Answer
  14.   Does scholarship/grant money I receive go towards my Housing rent costs? Answer
  15.   AMENITIES AND HALL INFORMATION Answer
  16.   Do any of the halls have computer labs and internet access?  Answer
  17.  Are there kitchens in the halls for residents to use?  Answer
  18.  What size are the beds?  Answer
  19.  What furniture comes in the room?  Answer
  20.  Can I bring any other furniture?  Answer
  21.  Is there storage available for any excess furniture that I don’t need?  Answer
  22.  Are the residence halls air-conditioned?  Answer
  23.  Are my personal belongings insured by the University?  Answer
  24. What if I lose my key?  Answer
  25. My ID is my key. I lost it and I can’t get a new one until the morning. How do I get in my room?  Answer
  26. My ID is not letting me in my building. Who do I call?  Answer
  27. After I put my application in, I found someone I want to room with. Can I request them as a roommate?  Answer
  28.   How do I change rooms after school starts?  Answer
  29.   My roommate and I are not getting along. What do I do?  Answer
  30.   What happens if my roommate does not show up, or moves out? Answer
  31.   Are there carts available for moving in?  Answer
  32. Can I move-in early?  Answer
  33. Can I bring a dolly/handtruck to use?  Answer
  34. My parents will be helping me move-in. Is there guest housing available? Answer
  35. Where do we park for move-in? Are the parking lots close to the halls?  Answer
  36. What should I bring/What should I pack?  Answer
  37. What items are prohibited?  Answer
  38. MAINTENANCE AND CLEANING Answer
  39. How do I submit a request for facilities help?   Answer
  40. What happens if I have a facilities emergency?   Answer
  41. My roommate moved out. Will custodial come and clean their half of the room?   Answer
  42. What do custodians clean?   Answer
  43. Do custodians clean in rooms?   Answer
  44.   POLICIES, REGULATIONS, AND SAFETY Answer
  45.  What about safety and security?  Answer
  46.  What is the visitation/guest policy?  Answer
  47.  What is the university policy on alcohol?   Answer
  48.  What is the smoking policy in University Housing?   Answer
  49.   TECHNOLOGY AND COMMUNICATION Answer
  50.   Will my tv work with your cable channels? Answer
  51.   Are the rooms wired for high speed Internet?  Answer
  52.   Are the residence halls and apartments wireless?  Answer
  53.    Can I bring a wireless router?  Answer
  54. PARKING
      Answer
  55.  Can first year students have a vehicle on campus?   Answer
  56.  Do I need a parking permit? How do I get one?   Answer
  57. HOLIDAYS AND WINTER BREAK Answer
  58.  What holidays do the residence halls close? Answer
  59.   Is there any housing available during these times?  Answer
  60.   Do I need to move everything out if the halls close for a holiday?  Answer
  61.    CANCELLATIONS Answer
  62.   When is the last day to cancel without penalty?  Answer
  63.   Under what circumstances may I cancel a contract after July 31? Answer
  64.   What is an appeal? How do I appeal? Why do I need to appeal?  Answer

 

How do I apply?

 In order to apply for on-campus housing, you will need to complete a housing application and make a $100.00 deposit.  A physical copy of the housing application may be requested by calling or stopping by our office, or by downloading here. You may also complete the application and deposit online here. You may apply for housing at any time; however, we make our assignments based on your date of application and deposit, so the sooner you apply the better your chances of getting your top choice.


 

When will I receive my room assignment?

Assignments are made according to the date we receive your application and deposit.  Fall assignments begin in April and continue throughout the summer.  You will receive your initial assignment email with your hall assignment. In the email is a link to confirm your contract. After your contract is confirmed, you will be sent an email that specifies your  room assignment, along with your roommate's (if assigned) information.  Roommate assignments could change without notice.


 

What if I don’t like my room/hall assignment?

If you are unhappy with your assignment, you may request to be placed on a waiting list for the residence hall of your choice after you have confirmed your contract. Your contract will only hold you to a space on campus and will not hold you to your current placement.  To be placed on a reassignment list for another hall, you will need to email a request that specifies your name, the current date, your roommate preference, and the hall of your choice to   .  Your name will be placed on a reassignment list based upon the date we receive your request.  You will be notified, when or if, a space becomes available. You will be reassigned to your choice as space becomes available.


 

May I be on the reassignment list for Buccaneer Ridge and Residence Halls at the same time?

Because Buccaneer Ridge and the Residence Halls require separate applications and contracts, it is possible to be on a wait list for both.


 

Are private rooms available?

A limited number of private rooms in all halls are available.  Indicate your desire for a private room on your application or submit a separate written request.


 

How are roommates assigned?

When making roommate assignments, every attempt is made to place you and your requested roommate together, if the request is mutual.  If you do not have a roommate request, you may fill out the roommate questionnaire to be paired with another student. If you do not fill out the questionnaire, roommate matching will be based upon college level, and smoking preference*.

*ETSU is a tobacco free campus, but students are allowed to smoke in their private vehicles.


 

 When will I receive my roommate assignment?

 Roommate information is provided in the assignment email that is sent after your sign your contract.  You will receive the roommate’s   name and telephone number. Roommates may change frequently throughout the summer due to cancellations.  You will not be notified of this change; however, your new roommate will receive your name and telephone number in his/her assignment email.


 

 How much does it cost to stay on campus? 

 All applications for housing must be accompanied by a deposit.  The deposit is $100 for the residence hallsand Buccaneer Ridge apartments.  All assignments are made based on date of earliest deposit. 


 

  Is my deposit refundable?

 

 The deposit is used as a reservation, cancellation and damage deposit. The deposit will be refunded if:

• The institution is notified a minimum of 14 calendar days prior to the first official day of registration. The date is determined each  semester according to the first official day of registration for new freshmen and new transfer students.

• The student completes the terms of the contract and moves out at the end of the contract with no billable damages.

• The student is prevented from entering the university because of medical reasons, confirmed in writing by a licensed physician.

• Residence hall or family housing space is not available.

• Full refund will be made in case of death. 


 

  How are refunds received?

If a refund is due, it is credited to your student Goldlink account.  If no money is due to the university, a refund will be issued either as a direct bank deposit if you have set up an account or as a check.  If money is due to the University for any reason, your deposit will apply to that balance due. 


 

  When do I need to pay for my housing, and can I pay my rent monthly?

 Housing rent is due at the start of the academic term with all other university fees.  Monthly payment plans may be arranged on a case by case basis with the Bursar’s Office. 


 

  How can I pay for my housing?

 Your housing and board fees will appear online on your student Goldlink account.  You may pay online with your other fees or at the cashiers’ windows in the Bursar’s Office.  The Department of Housing and Residence Life does not process payments. 


 

  Do I need to pay separate for utilities?

 No.  Electricity, water, cable, and high speed internet are all included in your residence hall or Buccanneer Ridge fees.  Students should be conscientious and responsible about their utilities use, however, as these costs do affect future rent rates. 


 

  Does scholarship/grant money I receive go towards my Housing rent costs?

 In most cases, yes.  Students should check the details of their specific financial aid to be sure.  Because your deposit is due at the time of application, however, financial aid cannot be used as a deposit .


 

  AMENITIES AND HALL INFORMATION


 

  Do any of the halls have computer labs and internet access? 

 

Lucille Clement Hall has a laptop computer lab available for students to use.  Labs are also available at the DP Culp Center and Sherrod Library.  Hours can be viewed at this link.

All student rooms are equipped with two high speed internet ports so both students can connect to the network with an Ethernet cable. Clement, Luntsford, West, Powell, Nell Dossett, Governors, Centennial, and Buccaneer Ridge phases 3,4, and 5 are equipped with hall specific wireless networks. The rest of campus is wireless via an outdoor wireless mesh network, and penetration of this signal into the residence halls varies by location on campus.


 

 Are there kitchens in the halls for residents to use? 

 All halls except Governors have kitchens for the residence hall occupants to use.  Lucille Clement has kitchens on the 1  st , 3  rd , and 4  th  floors, Carter hall on 1  st  and 3  rd , and the remaining buildings offer a kitchen on each floor.  Those halls offering efficiencies or multiple bedroom apartments have a kitchen in the individual units. 


 

 What size are the beds? 

 Buccaneer Ridge is equipped with Full Size mattresses. 

Stone hall uses the Standard Twin (38”X75”) mattress.  All other buildings use the Extra Long Twin (36” X 80”) size.


 

 What furniture comes in the room? 

 All rooms are equipped with a dresser, bed, and desk for each occupant.  All have a small lavatory sink in the room.  All have built in closets except for Governors, Luntsford, and Davis which offer a large wardrobe for each resident.


 

 Can I bring any other furniture? 

 

Yes, but we encourage you to consult with your roommate and examine the space available to avoid overcrowding your room.  Furniture that poses a health or safety risk or that impedes egress from the building may not be permitted.

 


 

 Is there storage available for any excess furniture that I don’t need? 

 Unfortunately, the University does not have storage available for excess furniture.  All furnishings that are provided at check-in must remain in the room for the year. 


 

 Are the residence halls air-conditioned? 

 

Yes, all of our residence halls and apartments are air-conditioned.  The cooling season in our region is brief for the period of time that students live in the halls – a few weeks in August/September and a few weeks in April/May – before the heating systems are turned on.


Portable air-conditioners of any kind or window units are not permitted. 


 

 Are my personal belongings insured by the University? 

 The University does not carry insurance on students’ personal property.  You are encouraged to check with your family’s insurance agent to see if you are covered under an existing policy or to secure renter’s insurance.


 

What if I lose my key? 

If you have misplaced your key or ID card, report it immediately to the hall staff.  A temporary key will be issued and your lock changed as quickly as possible.  A rekey of a room typically costs $45.00. 


 

My ID is my key. I lost it and I can’t get a new one until the morning. How do I get in my room? 

If it is during office hours, call the Housing Office and we will have staff meet you. If it is after hours, during a period where the University is closed, then call the RA phone number listed on your hall's front door or by the hall's office. The staff of your residence hall will be able to issue you a temporary access card until you can replace your ID. 


 

My ID is not letting me in my building. Who do I call? 

Contact housingl staff to let you in and issue you a temporary card.  Then, during business hours, visit the housing office so that we can investigate what the issue is and resolve it.


 

After I put my application in, I found someone I want to room with. Can I request them as a roommate? 

 Absolutely.  Just send an email to   and make the request. You will need to list your requested roommates name and E#, and they will need to send in a request listing you as their requested roommate as well. We cannot make roommate changes without a request from both students.   We will make every effort to pair you up with your desired roommate. 


 

  How do I change rooms after school starts? 

 Students may request a room change at any time during the semester, but once we have moved students in, we may have difficulty finding available space.  Know that our staff will make every effort to ensure that you have a comfortable living situation that you can be happy with. 


 

  My roommate and I are not getting along. What do I do? 

 The first step to a good roommate relationship is completing a Roommate Agreement together – and being as honest and candid as possible in setting expectations.  If things break down, though, there are qualified and trained staff living in the halls who can help.  Talk to your Resident Advisor about any issues you are experiencing that you need help with.  They may be able to help by offering advice, or by setting up a formal roommate mediation.  If these efforts do not work out though, you can always request a room or building change if space is available. 


 

  What happens if my roommate does not show up, or moves out?

 Once a semester, typically immediately after the first 14 days of classes, the Department conducts a room consolidation process.  During consolidation students with a vacant space in their room have the option to either move into a vacant space in their building, find a roommate to move in with them, or elect to rent their room as private.  Consolidation is only done by building – not across campus.

After the consolidation process is completed for the term, if you find yourself without a roommate you will not be required to consolidate again; however, you will need to keep the space in your room prepared for a roommate’s arrival at any time.


 

  Are there carts available for moving in? 

 There are a limited number of carts available during move-in, available on a first request basis. 


 

Can I move-in early? 

 Students participating in Preview/Quest, or serving the University in some approved capacity may be eligible for an early move in.  Personal requests may be made by filling out the Early Arrival form. Check our Move-In page for more information and a link to the form. 


 

Can I bring a dolly/handtruck to use? 

Yes, as long as it can be reasonably and safely used within the halls. 


 

My parents will be helping me move-in. Is there guest housing available?

Unfortunately, no.  There are several local hotels nearby; however, depending on whether or not move-in overlaps other local events such as the NASCAR race in Bristol, you may need to make hotel arrangement very early. 


 

Where do we park for move-in? Are the parking lots close to the halls? 

Parking information will be posted close to the move-in date as it changes each fall. 


 

What should I bring/What should I pack? 

General Necessities to pack

Blankets & bedspreads

Twin extra long size sheets & pillow cases

Laundry supplies (detergent, clothes  basket, etc.)

Personal toiletries

Shower curtains for apartments

Wastebasket (UL classified fire resistant)

Shampoo, hair dryer

Flashlight

Glasses (water)

Lamps (bed & desk) (not halogen)

Sewing kit

Cleaning supplies (mop, broom, etc.)

Towels & facecloths

Alarm clock

Fan

Garbage bags

Iron

Umbrella



Items Nice To Have
 
          

Pots & pans

Desk supplies (stapler, paper clips, calendar,  scissors, tacks, glue, pens, & pencils)

TV & stereo with headphones

Food seasoning

Plants

Stationery

Curtains/drapes

Rugs

Tableware

Coffee pot

Memo board (for door)

Bookends

Portable shelves     

Mini-Refrigerator (No  larger than 5 cubic feet)

Microwave

Multi-plug surge protector (not an extension cord)


 

What items are prohibited? 

The following items should be left at home: 

* Appliances with an open flame or open coil burner or requires gas or other flamable liquids, burning incense, and candles

* Extension cords, electric room deodorizers and candle warmers, sun lamps, halogen lamps, and air conditioners

* Ammunition and weapons of any kind—guns, explosive devices, bowie knives, daggers, swords, slingshots, leaded canes, switch-blade knives, blackjacks, metallic/brass knuckles, etc.

* Alcohol, illegal drugs, drug paraphernalia

* Water beds

* Weight lifting equipment

* Live Christmas trees, combustion engines, combustibles, explosives, fire crackers

* Pets other than fish. Fish must be kept in a container no larger than 10 gallons

* Stolen property (street signs, etc.)

* Any item considered dangerous or offensive to others 

You may view the full text of rules and regulations of Housing and Residence Life onlinehere


 

MAINTENANCE AND CLEANING


 

How do I submit a request for facilities help?  

Email any facilities work orders to    .  Most requests are responded to within 24 hours if requested Monday – Thursday.  If you have an emergency, please call 423-439-7900 and your residence hall on-call staff. 


 

What happens if I have a facilities emergency?  

Please call 423-439-7900 in addition to your on-call residence hall staff.  There is emergency facility staff available at all hours. 


 

My roommate moved out. Will custodial come and clean their half of the room?  

At Buccaneer Ridge Apartments and Centennial Hall, Housing Custodial will clean the common areas and the vacant bedroom and bath only.  In other areas, custodial will not clean the shared areas.


 

What do custodians clean?  

Custodial staff cleans all public areas of the building, including lobbies, community bathrooms, hallways, stairways.  Staff do not clean private living areas. 


 

Do custodians clean in rooms?  

Custodial staff cleans rooms when they are empty in anticipation of a new student’s arrival.  Once a room is occupied, cleaning is the student’s responsibility. 


 

  POLICIES, REGULATIONS, AND SAFETY


 

 What about safety and security? 

 

The University and Housing and Residence Life have a mission to educate students in a safe and productive community environment. The University employs full-time Public Safety officers as well as full and part time housing personnel who are on duty 24 hours, seven days a week and provides recorded video surveillance in some locations.  It is the duty and responsibility of every student, staff, and guest to practice safe behaviors. 

* Always keep your room door locked, even when just stepping down the hall.

* Call ETSU Public Safety at 423-439-4480 to report suspicious persons/behaviors

* Observe posted visitation hours, properly sign in guests at the desk, inform guests of University/Housing policies, escort guests to/from room 

* Attend campus safety and crime prevention programs

* Report lost/stolen IDs and keys to hall staff and/or ETSU Public Safety

* Never lend your room key/access card or student ID.  Keep these items secure at all times.

* Report vandalism to hall staff and/or Public Safety immediately; vandalism may result in the entire hall/floor being assessed charges for the damages 

* Never prop open hall doors

* Exit the building immediately when the fire alarm sounds

* Ride the Campus Bucshot or call ETSU Public Safety at 423-439-4480 for a walking escort. 

You may view the ETSU campus safety report online at

http://www.etsu.edu/dps/security_report.asp 


 

 What is the visitation/guest policy? 

 On-campus housing offers several options for visitation including a 24-hour, seven day a week option.  All residents will have an opportunity to vote on some of those options at the beginning of the semester, and will be provided guidelines pertaining to visitation.  Roommates must reach an agreement as well on what visitation hours are appropriate for their room within the set hall policies. 


 

 What is the university policy on alcohol?  

 ETSU is a dry campus – no alcoholic beverages are allowed on campus property. 


 

 What is the smoking policy in University Housing?  

  ETSU is a non-smoking campus.  Smoking is permitted on campus only in students’ vehicles. To view ETSU's tobacco policy, click here


 

  TECHNOLOGY AND COMMUNICATION


 

  Will my tv work with your cable channels?

 

ETSU Cable TV has recently been upgraded to a fully digital system. Use of a digital TV or a converter box is required to take full advantage of the channel lineup.

If you have a digital TV, you will need to auto program your TV to ensure you are viewing all available channels.

If you have an older analog TV, your TV will only receive the 9 Analog channels listed below unless you purchase a digital-to-analog converter box.

Campus Televideo recommended digital converter box for analog TVs.

Information regarding the auto programming and converter boxes can be found on theCampus Televideo FAQ.


 

  Are the rooms wired for high speed Internet? 

 All student rooms are equipped with two high speed Internet ports so both students can connect to the network with an Ethernet cable.


 

  Are the residence halls and apartments wireless? 

 

All of our residence halls and apartments are equipped with their own wireless connection. 

 


 

   Can I bring a wireless router? 

 Personal routers can interfere with the campus wireless network, so they are not allowed.


 

PARKING
 


 

 Can first year students have a vehicle on campus?  

 Yes. 


 

 Do I need a parking permit? How do I get one?  

 Yes.  Permits are issued through the office of Parking Services. For more information you can also visit the Vehicle Parking site


 

HOLIDAYS AND WINTER BREAK


 

 What holidays do the residence halls close?

 Residence Halls, with the exception of Buccaneer Ridge, are closed typically during Thanksgiving, Winter, and Spring breaks. 


 

  Is there any housing available during these times? 

 Students may stay on campus during breaks but must sign up in advance at the Housing office. 


 

  Do I need to move everything out if the halls close for a holiday? 

 Unless you are changing rooms between semesters or not returning for the Spring, you may leave your belongings behind during breaks.  There are some regulations on how to prepare your belongings for breaks – eg:  defrosting and unplugging refrigerators, etc. – but in general you may leave whatever you are comfortable doing without.  Be aware that once the buildings are secured for break, you will not have access until they re-open.  Also be aware that facilities and/or hall staff may be present in your room during breaks to perform routine maintenance or to respond to emergencies.


 

   CANCELLATIONS


 

  When is the last day to cancel without penalty? 

 Students may cancel their contract on before June 1 with no penalty.  Cancellations received after that date, but before July 31 will forfeit the deposit.  Cancellations after July 31 will be made only through the appeal process and may require full payment. 


 

  Under what circumstances may I cancel a contract after July 31?

 

Cancellations under the following circumstances will receive a refund, including the deposit:

             *  The student is prevented from entering the university because 
            of medical reasons, confirmed in writing by a licensed physician.

             *  Residence hall or family housing space is not available.

             *  Full refund will be made in case of death. 

Cancellations after the semester has begun will be made in cases of withdrawal from the University, based on the dates determined for 75% or 25% refunds, in the case of marriage recognized by the state of Tennessee, or in the case of an Academic Internship or Study Abroad. 

All other cancellations will require an appeal. 


 

  What is an appeal? How do I appeal? Why do I need to appeal? 

 Students will be required to fill out the Contract Appeals Form if they wish to cancel their housing and/or meal plan after July 31. Please see form for additional information. 


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