CFAA - Testing Services

Our Mission

CFAA Testing Services strives to ensure that all test are administered under standardized conditions that are efficient, fair, and secure. We endeavor to provide a quality service that allows each test-taker the opportunity to demonstrate his or her ability and be provided with valid, comparable results.

To this end, Testing Services provides:

  • a well-trained professional staff,
  • consistent environmental conditions,
  • and uniform test procedures.


Cell Phone Policy

Due to our relationship with test security company Pro-Metric and various testing companies that utilize their computer-based testing systems, we are required to follow their extremely strict policies regarding cell phones and other restricted items whenever students are taking standardized, nationally-available computer-based tests in Testing Services. The following statement, taken from the website of the Educational Testing Service, the company that administers the GRE, SAT, ACT, Praxis, and many other standardized tests clients take in Testing Services, is one that we enforce for any students taking a test in our secure CBT room:

Cell phones, smartphones, smart watches, and any other electronic, photographic, scanning, listening or recording devices are not permitted at the test center. If you bring such devices to the test center, you will be dismissed from the test, your test fees will be forfeited and your scores will be canceled. If you are seen ACCESSING such a device for any reason, in addition to the above conditions, the device will be confiscated and inspected. Test center staff are not permitted to collect or store devices.*

Note that we are not permitted to keep or watch your phone during a test. If you do come into Testing Services to take a test in our CBT room and you have a phone with you, you will be asked to take it back to your car or room. Testing staff cannot watch your phone. In addition, tutoring staff members at the CFAA front desk, which is directly adjacent to Testing Services, are not permitted to hold or watch your phone while you take a test, as what is considered the "test center" includes the entire first floor of Sherrod Library due to the only accessible bathrooms and water fountain being in the main first floor lobby of the building.

Guidelines for Course Testing (e.g. your exams in BIOL 1110, your quizzes in Anatomy, Senior Exit, etc.) are somewhat less strict, but there are still several important restrictions.

List of items not permitted in the testing area for clients being proctored by CBT Testing

  • Cell phones & other electronic devices
  • Sunglasses
  • Watches
  • Hats of any kind
  • Hooded shirts
  • Handbags
  • Backpacks
  • Food including gum/candy
  • Water or other drinks
  • Umbrellas
  • Scrap paper
  • Books
  • Calculators
  • Pens/Pencils
  • Tobacco of any kind (not allowed on campus)

Testing staff members have the right to refuse admission to Testing Services for any reason deemed a possible violation of security or as a possible disruption to other examinees.

*Exceptions are made for items permitted for specific tests from specific testing companies. Please read the information on your test admission ticket and/or the website where you registered for the test to be certain of all the policies that apply specifically to your test!

Parking on Campus

For on-campus driving and parking instructions, please click here.








Testing Services




Monday through Thursday
8:00 a.m. to 4:00 p.m.



8:30 a.m. to 9:00 p.m.

8:30 a.m. to 4:00 p.m.


Center For Academic Achievement
Located on the first floor of
ETSU's Sherrod Library.



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