Information for Faculty
The Center for Academic Achievement (CFAA) proctors online assessments for undergraduate, graduate, and professional courses, as well as for academic units conducting programmatic assessments of student learning. Instructors requesting CFAA proctoring must create their assessments in D2L using our guidelines for test security. We can proctor up to eight online assessments per class, per term, including final exams. Each assessment can be no longer than 90 minutes, and must be completed in a single session. We can also proctor, by instructor request, D2L-based make-up tests for individuals or small groups of students.
If you are familiar with our services, please go ahead and skip to Requesting Test Proctoring.
Creating Assessments in D2L
Academic Technology Support (ATS) offers workshops on creating Assessments as well as other resources for faculty using D2L. For information on workshops go to the D2L Workshops page or contact Myra Jones, Director of Academic Technology at MJONES@mail.etsu.edu . You can also download a detailed guide to Creating Assessments in D2L.
During fall and spring terms, the CFAA seats students for course testing Mondays -Thursdays, 8 am to 8 pm, and Fridays from 8 am to 3 pm; course testing will be available on Saturday and Sunday during the final exam period only. The CFAA is closed during university breaks, holidays, "study days," and Winter Term. Summer term hours vary, based on staffing and demand.
Students are required to make appointments to take assessments in the CFAA. Your students can reserve their testing days and times for the entire term at the beginning of the semester, and this is strongly encouraged. However, they must make appointments at least six hours in advance; students without testing appointments will have to wait, in person, for walk-in spots, which may or may not be available during their instructor's scheduled testing period.
If classes on the main campus are cancelled due to inclement weather or any other emergency, the CFAA's course testing services will also close. In the event of an emergency closure that occurs during our regularly scheduled operating hours, students currently testing will be permitted to finish, but test-takers who have yet to be admitted to the testing area will be required to reschedule their testing appointments. If emergency closure occurs before test proctoring opens, that day's appointments will automatically be cancelled and test-takers will be prompted to reschedule to test on the next available day.
If an emergency closure occurs on the last day a particular test is open, a member of our staff will contact you ASAP to discuss available options for extension, re-scheduling, or make-up testing. It is up to the instructor to decide on the appropriate alternative arrangement in a timely manner so that CFAA staff can update seat availability in our registration system; it is also the instructor's responsibility to communicate with their students regarding whatever arrangements are made.
D2L Access and Technical Problems
Responses to other forms of testing system disruption (system-wide technical issues, D2L outages, power outages, etc.) must depend upon the severity and duration of the disruption, as well as how many test-takers are affected. Thankfully, technical problems in the CFAA have become less frequent each year, and we work with our colleagues in Information Technology Services (ITS: University hardware and networks) and Academic Technology Services (ATS: online instruction, D2L) to stay abreast of changes and updates that may affect our course testing services. The variety of problems we have experienced, however, have allowed us to develop policies for responding to the likeliest situations:
Problem: D2L Freezes or Computer Powers Off During Testing Attempt
CFAA Response: If the student's progress on the testing attempt was saved, CFAA staff members will allow the student to move to another testing station to resume the assessment. If the student does not wish to resume testing at another station, for whatever reason (e.g. time lost, time pressure, etc.), they can leave the testing area after viewing and signing the Incident Report. If student's progress was not saved on their attempt, but the student feels sufficient time remains for them to start over, they will be permitted to do so. If they choose to leave, they can do so after viewing and signing the Incident Report. The Incident Report will be sent to the appropriate instructor ASAP and copied to the Testing Coordinator. It is the instructor's responsibility to decide whether, and when, the student may resume or re-take the test, and to communicate with the student and the Testing Coordinator to facilitate scheduling a Make-Up and a new testing appointment in the CFAA.
If three or more students are affected by this problem within any one-hour period, it will be considered an "intermittent access" issue. ITS and/or ATS will be notified.
Problem: D2L/Net Access is Intermittent
CFAA Response: Instructors of all tests scheduled for that day will be notified and asked whether they would like us to suspend testing for their class or allow students who wish to test to do so. Until we hear back from instructors, all students arriving for testing appointments will be advised that we have determined that our access to D2L is intermittent and they have the choice of either attempting to test right now, or cancelling their appointment and rescheduling to test later. It is the responsibility of instructors to contact their students and make them aware of their decision.
At this point, ITS and or ATS will be working with CFAA staff to determine and/or solve the problem.
Problem: D2L /Net Temporarily Unavailable (up to one day)
CFAA Response: If D2L/Internet access is temporarily unavailable (determined through consultation between CFAA, ATS and ITS staff), we will notify instructors with classes testing that day and halt testing until consistent access is re-established. It is up to instructors to (1) decide whether to extend their tests for an additional day (recommended) and have all students who have yet to test reschedule, or (2) if the problem is likely to be corrected within a foreseeable timespan, ask that CFAA staff cancel only the testing appointments that are the most likely to be affected, in hopes that the technical issues will be fixed in a reasonable amount of time. If the instructor can't be reached for a decision, we will implement option (2) until asked to do otherwise. It is the responsibility of the instructor to communicate with their students regarding their decisions and contingency plans.
Problem: No D2L /Net Access (for two or more days)
CFAA Response: In very rare cases, D2L has been unavailable in the testing area for two or more days at a time. If this ever happens again, we will notify instructors with classes testing on the affected days, as well as those on subsequent, likely-to-be-affected days. We will work with faculty to develop appropriate plans involving rescheduling and/or alternate venues for testing. It is up to each affected instructor to decide whether to keep their current assessment in the CFAA for proctoring, and wait out the technical issues until ITS has them corrected, or to cancel and select an alternate venue or method for proctoring. CFAA staff will assist however possible in finding an alternative location or proctoring method that works best for you. It is the responsibility of the instructor to communicate with their students regarding their decisions and contingency plans.
The CFAA provides certain accommodations for students who have followed ETSU's protocol for documenting disabilities. Available accommodations include wheelchair-accessible testing stations, low-distraction testing, and extra time (the latter must be set by the instructor within the D2L assessment itself). Low-distraction testing consists of seating students in a corner of the main testing area and offering them earplugs (available to all students upon request). If a student requires other accommodations, the instructor and student should contact the Office of Disability Services.
If a CFAA staff member has cause to suspect that a student is cheating, they will collect any evidence of cheating, complete an Incident Report, and send a copy of that report, and the evidence, to the student's instructor and the Testing Coordinator. The student will be informed that an Incident Report has been recorded and copied to their instructor, and they will be allowed complete their current test attempt. Further investigation or disciplinary decisions are the responsibility of the course instructor.
There is no deadline for testing requests. However, the earlier you submit, the more likely you are to get your first choice of dates, and the easier it will be for your students to make their testing appointments. To submit a Testing Request ...
Although we will attempt to honor all requests for test proctoring, if requests begin to exceed our capacity we will give preference to:
• requests from course sections enrolling at least 100 students
• multiple course sections collectively enrolling at least 100 students and using common exams
• requests received earlier
• requests with flexible testing dates
Make-Up Tests: As long as seats are available, the CFAA will proctor make-up exams offered via D2L. To submit a request for a make-up, go to https://www.registerblast.com/etsu/Professor and indicate in your notes that this will be a make-up.
By requesting our course test proctoring services, you are accepting that, as the instructor of a course being proctored in the CFAA, it is your responsibility to:
1. Discourage cheating by using testing methods that satisfy accepted standards for test security, e.g. randomizing questions, question order, answer order, etc. Remind your students not to discuss the content of their completed tests with classmates, roommates, or anyone else associated with ETSU until after the end of the testing period.
2. Complete and "Preview" all D2L assessments you have scheduled for CFAA proctoring at least three business days before your test is scheduled to open; make sure that you have followed all of the steps under "Required Security Settings in D2L" at the end of this document.
3. Be reasonably accessible by phone and/or email for the two business days prior to, and for all of the days during, your scheduled testing periods. We must be able to notify you of any issues with your assessments that might require your immediate attention, or to arrange for make-ups, extensions, or rescheduling necessitated by campus closures or technical problems.
4. Share the "Information for Students" below, which includes the test registration link, with your classes. Encourage students to register as early as possible for all of your CFAA-proctored course tests.
5. Remind your students to bring their ETSU IDs to their testing appointments; students not showing ETSU IDs will not be seated.
6. On your Test Request, tell us what materials are allowed for your test-takers on each assessment (e.g. calculators, books, notes, etc.), and remind your students to bring the appropriate materials to their testing appointments.
7. Address incidents of suspected cheating or test disruption. CFAA staff will provide instructors with an Incident Report and copies of evidence collected for any instance of suspected cheating or disruptive behavior. Your policy for handling testing incidents in terms of further investigation and/or disciplinary action should be included on your course syllabus.
8. Establish a clear policy for handling cases in which students manage their schedules poorly and are unable to take a test. Include this policy on your course syllabus.
Information for Students
We suggest that you copy the text below onto your D2L site’s home page:
Tests in this course will be proctored in the CFAA on the 1st floor of Sherrod Library. Call 439-7111 for directions. Appointments are required. To make an appointment:
When you arrive for your testing appointment: