Administrative Program Support

Knowledge, Skills, and Abilities (KSAs): Knowledge of related procedures and systems. Computer skills. Customer service skills. Interpersonal and communication skills. Ability to work effectively with a wide range of constituents in a diverse community. Ability to gather data, compile information, and prepare reports. Ability to use tact and discretion when dealing with a variety of issues.

Role Description

Responsible for providing a combination of administrative, recruitment, event coordination, logistical, and monitors budgets in support of programs. This role specifically provides support for a program rather than a person or department. Competencies for this role are typically gained through specialized or on-the-job training.

Typical Functions:

Provides support for programming, activities, events, and office functions.
Coordinates with internal and external partners to publicize programs, recruit participants, and plan events and activities.
Creates and disseminates program communications and posts program information on social media platforms.
Ensures operations adhere to the program budget.
Implements fundraising campaigns for the program.
Oversees participants and students involved in the program.
Evaluates and monitors projects according to policies and objectives.
Coordinates the collection and analysis of data for reporting.
Prepares and submits reports.
Manages program databases.

Levels

Administrative Program Support 1

Under general supervision, performs varied duties requiring routine to moderately complex decision making based on concepts and practices.
Decisions include how to carry out work in varying circumstances by interpreting individual situations and determining which guidelines are most effective out of those available.
Supports limited functions within a program.

Education/Experience:

Typically requires a high school diploma and four years of relevant experience, or an equivalent combination of education, training, and experience.

Administrative Program Support 2

Under general supervision, performs varied duties requiring advanced decision making based on concepts and practices.
Responsible for the day-to-day activity management of a specific program.
Creates program and participant schedules; monitors and documents progress for completion.
Interprets, implements, and ensures compliance with applicable policies according to professional standards.
Consults, advises and provides guidance to staff, students, and stakeholders.
Serves as a liaison between the program participants and external stakeholders.
Creates and submits complex reports that have far-reaching implications.
Prepares for external reviews by ensuring the program meets record keeping requirements based on professional and university standards.
Performs continuous assessment of the program to ensure program requirements are met.

Education/Experience:

Typically requires a high school diploma and five years of relevant experience, or an equivalent combination of education, training, and experience. Bachelor’s degree preferred.