IT Management

IT Management

Knowledge, Skills, and Abilities (KSAs): Knowledge of the strategic planning process, as well as the ability to create short- and long-range plans and forecasts. Expert level knowledge of functional area(s). Leadership, management, and budgeting skills. Consulting, problem solving, and collaborative skills. Analytical and decision making skills. Ability to provide and implement successful solutions. Ability to develop successful teams.

Role Description

Responsible for providing leadership, direction, training, and management for information technology operations of a department, division, college, institute, campus, or system wide. Provides senior-level strategic expertise and guidance along with increased accountability. Management level roles have the management and development of people as a major accountability. This role accomplishes goals through overseeing their areas of responsibility, planning, managing resources, prioritizing, and directing the responsibilities of employees.

Typical Functions:

Manages operations; including staff supervision and development, leadership, and project prioritization.
Aligns staff with projects and ensures they are completed on time and on budget.
Partners with leadership to develop new programs or services upon identification of challenges.
Develops and implements procedures.
Manages relationships with external and internal clients and vendors.
Works in collaboration and consults with managers in other areas.
Identifies opportunities and oversees the implementation of new programs consistent with unit direction.
Participates in the university planning process and determines facility IT accommodations and needs.
Ensures compliance within policies and procedures.

Levels

IT Management 1 Manages operations of a technical area by performing diverse activities requiring analysis and judgment in alignment with broad principles, practices, and professional standards. Relies on experience and judgment to plan and accomplish goals. Decisions have direct impact on the workflow timing and quality of outcomes. Accountable for scheduling and monitoring work of others guided by objectives and expected outcomes with limited direction. Consults with higher level when new or complex problems arise. Analyzes and interprets data, identifies areas of concern, and recognizes and resolves problems through use of policies and procedures. Operates with a wide degree of creativity and latitude in making decisions. Implements long range strategic initiatives. Develops and implements unit procedures. Education/Experience: Typically requires a bachelor’s degree in a relevant field and five years of relevant, progressively responsible experience, or an equivalent combination of education, training, and experience. Advanced degree may be preferred. Applicable certification may be preferred.

IT Management 2 Manages the operations and budget of a large unit or multiple smaller units within a large department. Accountable for setting goals and objectives for the work of others to achieve operational objectives and services standards. Works on complex issues requiring in-depth analysis of variable factors. Manages other managers and/or staff. Establishes and implements future direction of unit. Translates strategic plans into operational plans. Oversees the implementation of new programs consistent with unit direction. Works in collaboration and consults with managers in other areas. Leads and manages cross-functional groups and manages competing priorities. Selects methods, techniques, and evaluation criteria for obtaining results consistent with broadly defined policies, procedures, practices, and professional standards. Uses innovative solutions to solve problems and modifies solutions when competing policies are present Resolves complex, controversial, or unprecedented issues and problems and demonstrates sound judgment by considering values, risks, impacts, and implications of actions. Education/Experience: Typically requires a bachelor’s degree in a relevant field and seven years of relevant, progressively responsible experience, or an equivalent combination of education, training, and experience. Advanced degree may be preferred. Applicable certification may be preferred.

IT Management 3 Provides leadership to a large group of cross-functional teams. Participates in university planning process and determines facility information technology accommodations and needs. Provides significant strategic resource allocation plans and financial analyses. Decisions have broad impact and problems are increasingly difficult to identify and solve. Analyzes and evaluates course of action and makes independent decisions. Works across campus/institute/system as an expert resource/influencer to decision makers. Acts with substantial discretion. Develops innovative solutions for difficult, complex, and systematic problems that have precedent setting implications. Education/Experience: Typically requires a bachelor’s degree in a relevant field and nine years of relevant, progressively responsible experience, or an equivalent combination of education, training, and experience. Advanced degree may be preferred. Applicable certification may be preferred.

IT Management 4 Serves as the campus leader and advocate for information technology, with responsibility for planning, coordinating, and implementing a comprehensive technology environment for both academic and administrative computing systems and, the integration of technology into the teaching and learning process. Develops, implements, and manages strategic and operational plans in alignment with the System, the institution and unit goals and budgets. Education/Experience: Typically requires an advanced degree in a relevant field and two to four years of relevant, progressively responsible experience, or an equivalent combination of education, training, and experience. Advanced degree may be preferred. Applicable certification may be preferred.

IT Management 5 Provides leadership required to support the System mission and to further the strategies needed to achieve goals outlined in the strategic framework. Creates an environment that promotes collaboration, and works effectively and persuasively with key leaders at all institutions, members of the Board of Trustees, and senior leaders in the System. Provides the University leaders and the Board of Trustees with guidance, strategic thinking, and general information on all areas of System information technology and security activities; this includes developing reports and information for the Board and senior leadership as necessary and presenting periodically. Education/Experience: Doctoral degree in computer science or related area of concentration with five to seven years experience of upper level management of Information Technology Services, preferably in a higher education setting required.