Medical Clinical Associate

MEDICAL CLINICAL ASSOCIATE

Knowledge, Skills, and Abilities (KSAs): Proficient in office management and administrative procedures. Ability to manage scheduling, patient registration, and record-keeping efficiently. Proficiency in using Electronic Health Records (EHR) systems. Knowledge of medical billing and coding systems (ICD-10, CPT, HCPCS). Strong verbal and written communication abilities for interacting with patients, staff, and healthcare providers. Excellent customer service skills to enhance patient experience. Familiarity with medical terminology, procedures, and diagnoses. Understanding of medical documentation and coding requirements. Commitment to maintaining patient confidentiality and privacy. 

Role Description

Responsible for ensuring the efficient operation of clinics and the coordination of patient care and medical programs. This role focuses on supporting clinical teams by managing patient interactions, coordinating program logistics, and ensuring a high level of patient satisfaction. This role manages front-line patient interactions, including scheduling, answering queries, and facilitating the patient experience. 

Typical Functions:

Serves as the primary point of contact for patients, managing appointment scheduling, patient inquiries, and communication with medical teams.

Facilitates patient check-in and check-out procedures, ensuring that all documentation and patient information is accurate and up to date.

Assists with the implementation and coordination of clinical programs, including health screenings, patient education sessions, and treatment follow-ups.

Manages program logistics, including scheduling, communication with participants, and ensuring materials and resources are available.

Maintains accurate patient records, processes referrals, and ensures that documentation adheres to clinic policies and regulatory requirements.

Provides administrative support for clinic operations, including managing patient billing, insurance claims, and other clerical tasks.

Enters and manages patient data in clinic databases, ensuring the accuracy and security of patient information.

Provides patients with information on clinic services, treatment options, and healthcare resources.

Levels

Medical Clinical Associate 1 Entry-level role that provides essential administrative and patient support functions, ensuring that patients receive timely care and that clinic operations run smoothly. Manages patient intake, appointments, and program coordination, working closely with clinical staff to ensure a high standard of care.  Education/Experience: Typically requires a high school diploma or equivalent.

Medical Clinical Associate 2 Manages more complex aspects of clinic operations. Responsible for ensuring that all administrative, patient care, and programmatic tasks are completed efficiently. May involve some supervision of entry-level associates and coordination of more complex clinic workflows, including overseeing compliance and reporting. Education/Experience: Typically requires a high school diploma and one to two years of relevant experience, or an equivalent combination of education, training, and experience.