Medical Technical Assistant

Knowledge, Skills, and Abilities (KSAs): Knowledge of the area of medical care provided. Customer service skills. Knowledge of applicable regulations, policies, and procedures. Ability to work in a fast-paced, high-stress environment. Ability to communicate effectively both orally and in writing.

Role Description

Responsible for assisting in medical functions by performing medical support and/or direct patient care. Competencies for this role are usually gained through formal education and/or certification, specialized training, and/or experience in a program or specialty area specific to the position responsibilities.

Levels

Medical Technical Assistant 1

Provides transfer and transport of patients, equipment, supplies, and/or specimens within the medical facility.
Cleans and prepares area to specified standards.
Maintains and cleans equipment and supplies.
Orders and stocks the supplies.
Observes and identifies changes in patient conditions, and reports concerns to supervisor or attending medical provider.
Provides exercise for patients.
Schedules patient appointments.
Provides work direction for students.
Provides routine support for the assigned functional area.
Work is closely monitored by the supervisor.
Tasks are generally well-defined and standardized.

Education/Experience:

Typically requires a high school diploma and six months of relevant experience, or an equivalent combination of education, training, and experience. Applicable certification may be required.

Medical Technical Assistant 2

Records and reports patient concerns to the medical provider.
Prepares patients for examinations and procedures, which may include recording vitals and standard medical history question responses.
Assists the medical provider with medical procedures.
Administers injections and medications as directed.
Performs lab procedures or specialized medical techniques.
Educates patients or their representatives on results, follow up care, or discharge instructions.
Maintains and replenishes supplies.
Works with other medical providers to schedule additional care or diagnostic testing.
Communicates with patients or their representatives on the status of the patient.
Assesses patient behavior and decides when to contact supervising medical provider for assistance.
Provides work direction for students or lower-level staff.
Performs assigned tasks independently, following established policies and procedures.
Sets priorities and organizes work within general guidelines established by the supervisor/manager.
Refers new or unusual situations to a higher level.

Education/Experience:

Typically requires a relevant medical education and two years of relevant experience, or an equivalent combination of education, training, and experience. Licensure/Certification in a specialized field may be required.

Medical Technical Assistant 3

Performs functions of Medical Technical Assistant 2, in addition to performing specialized tasks in an area of expertise.
Coordinates the work of the unit.
Provides substantial work direction to lower-level staff, and participates in the hiring, performance review process, and disciplinary process.
Provides input on the management of patient care.
Trains, mentors, and develops lower-level staff and students.
Creates and maintains schedules for department/unit, which may include the schedule of other medical providers.
Ensures compliance with applicable regulations, policies, and procedures.
Creates and disseminates reports.
Coordinates a program or acts as a liaison within a specialized area of expertise.
Learns new equipment, medications, and procedures and develops training for staff.
Performs work within established guidelines.
Makes decisions on how to carry out work in varying circumstances by interpreting individual situations and determining which guidelines are most effective out of those available.
Performs tasks that are varied in nature and require problem-solving and critical thinking skills to complete assignments.
Work is performed under general supervision.

Education/Experience:

Typically requires a relevant medical education and three years of relevant experience, or an equivalent combination of education, training, and experience. Licensure/Certification in a specialized field may be required.