Operations Management

Operations Management

Knowledge, Skills, and Abilities (KSAs): Knowledge of operational specialty area. Demonstrated skills in planning, organizing, directing, and facilitating. Consulting, problem-solving, and collaborative skills. High level of analytical and decision-making skills. Ability to analyze complex situations, and provide and implement successful solutions. Ability to develop and lead successful teams. Ability to define work objectives, plans, priorities to delegate routine tasks. Ability to create short- and long-range strategic plans and forecasts.

Role Description

Responsible for providing leadership, direction, training, and management for activities, resources, and operations. Provides strategic expertise and guidance, and has increased accountability. Management level roles have the management and development of people as a major accountability and have direct reports. This role accomplishes goals through overseeing their areas of responsibility, planning, managing resources, prioritizing, and directing the responsibilities of employees.

Typical Functions:


Develops and manages budgets, provides expertise and analysis for long-range strategic planning.
Translates strategic plans into operational plans.
Ensures efficient and effective operations within established guidelines, objectives, and goals.
Provides interpretation of rules and regulations and is responsible for ensuring compliance.
Assesses risk and makes determinations on the assumption of risk.
Sets and develops processes, procedures, initiatives, and identifies alternative methods to accomplish goals while maintaining compliance.
Resolves escalated problems referred by staff.
Manages operations including staff supervision, development, and leadership.
Develops procedures for operational services.
Anticipates, identifies, researches, and resolves complex problems.
Serves on the leadership team.
Establishes and implements the annual operating budget.
Ensures operations and activities comply with the university and external policies and regulations.
Consults with leadership to develop new operational programs or services upon identification of challenges.

Levels

Operations Management 1

Responsible for the operational management, administrative direction, and coordination of staff and activities of an operational and auxiliary unit, or a unit with multiple specialized functional areas.
The primary function is leading and directing the work of others.
Relies on experience and judgment to plan and accomplish goals.
Decisions have a direct impact on the workflow timing and quality of outcomes.
Performs diverse activities requiring analysis and judgment in alignment with broad principles, practices, and professional standards within communications and marketing body of work.
Accountable for scheduling and monitoring work of others guided by objectives and expected outcomes with limited direction; consults with a higher level when new or complex problems arise.
Analyzes and interprets data, identifies areas of concern, and recognizes and resolves problems using policies and procedures.
Ensures compliance within policies and procedures.
Decisions are largely guided by policies, procedures, and standards.

Education/Experience:

Typically requires a bachelor’s degree in a relevant field and five years of relevant, progressively responsible experience, or an equivalent combination of education, training, and experience. Supervisory experience. Applicable certification may be required.

Operations Management 2

Responsible for the operational management, administrative direction, training, and coordination of staff and activities of an auxiliary department.
Works on complex issues requiring in-depth analysis of variable factors.
Relies on extensive experience and judgment to plan and accomplish goals.
Decisions require a high level of judgment.
Uses innovative solutions to solve problems, and modifies solutions when competing policies are present.
A wide degree of creativity and latitude given.
Manages other managers.
Makes financial and operational decisions within broadly defined parameters.
Decisions require a high level of judgment.
Communicates direction from leadership and articulates impact on staff objectives.

Education/Experience:

Typically requires a bachelor’s degree in a relevant field and seven years of relevant, progressively responsible experience, or an equivalent combination of education, training, and experience. Supervisory experience. Applicable certification may be required.

Operations Management 3

Responsible for the operational management, administrative direction, and coordination of staff and activities of multiple auxiliary units or large complex functional areas.
Leads, develops, and communicates strategic direction of unit and articulates impact on objectives.
Decisions have broad impact.
Analyzes and evaluates the course of action and makes independent decisions.
Works across diverse constituencies as an expert resource and influencer to decision makers.
Possesses the authority to make complex, independent decisions to ensure the operational goals for university are met.
Resolves complex, controversial, or unprecedented issues and problems, and demonstrates sound judgment by considering values, risks, impact and implications of actions throughout the university.
Accountable for organizational structure and all aspects of people management.

Education/Experience:

Typically requires an advanced degree in a relevant field and six years or a bachelor’s degree in a relevant field and eight years of relevant, progressively responsible experience, or an equivalent combination of education, training, and experience. Supervisory experience. Applicable certification may be required.

Operations Management 4

In addition to the functions of level 3, responsible for the management of other managers of multiple units.
Develops and implements strategic and long-range plans for multiple units consistent with operational goals for university.
Decisions typically have broad impact on campus operations.
Works across diverse constituencies as an expert resource and influencer to decision makers.
Develops, implements and enforces compliance with campus policies.
Accountable for organizational structure and all aspects of people management.

Education/Experience:

Typically requires an advanced degree in a relevant field and six years or a bachelor’s degree in a relevant field and eight years of relevant, progressively responsible experience, or an equivalent combination of education, training, and experience. Supervisory experience. Applicable certification may be required.

Operations Management 5

Provides senior-level leadership that is responsible for the operational management, administrative direction, and coordination of the staff and activities of large and complex auxiliary units.

Education/Experience:

Typically requires an advanced degree in a relevant field and seven years or a bachelor’s degree in a relevant field and nine years of relevant, progressively responsible experience, or an equivalent combination of education, training, and experience. Supervisory experience. Applicable certification may be required.