Public Service Management

PUBLIC SERVICE MANAGEMENT

Knowledge, Skills, and Abilities (KSAs): Knowledge of multiple specialty functions related to the area of service. Knowledge of internal budgeting procedures/processes. Knowledge of management concepts, principles, and practices. Ability to analyze situations, determine challenges and recommend new programs or services.

Role Description

Responsible for the leadership, direction, training, and operational management of areas specializing in public services. Provides strategic expertise and guidance on a broad cross-section of functions. This role accomplishes goals through overseeing their areas of responsibility, planning, managing resources, prioritizing, and directing the responsibilities of employees.

Levels

Public Service Management 1 Manages the day-to-day operations, budget, and personnel of a unit within an agency. Develops new and existing innovative programs. Develops funding streams through multiple sources. Develops relationships with key customers and stakeholders. Collaborates with internal and external partners in the management and delivery of services. Makes recommendations on policy revisions and long-range planning. Relies on experience and judgment to plan and accomplish goals. Decisions are largely guided by policies and procedures. Ensures project deliverables are met. Develops programs. Develops and maintains close working relationships with stakeholders. Education/Experience: Typically requires an advanced degree in a relevant field and five years of relevant, progressively responsible experience, or an equivalent combination of education, training, and experience. Supervisory experience. Applicable certification may be required.

Public Service Management 2 Manages the day-to-day operations, budget, and personnel of multiple programmatic units or large specialty area that has agency-wide impact. Provides highly complex technical assistance to customers and manages one or more large program areas. Represents higher management capacity in the absence of direct supervisor under defined authority. Manages policies, and develops revisions. Serves on leadership team and participates in long-range strategic planning. Manages other managers and professional staff. Decisions have broad impact. Problems are increasingly difficult to identify and solve and therefore may not be able to solve using existing practices or procedures. Responds and adapts to changing conditions by recommending innovative or new approaches. Oversees large scale projects and multiple funding streams. Makes decisions on how to prioritize actions and accomplish project objectives. Determines and allocates appropriate resources to achieve goals. Education/Experience: Typically requires an advanced degree in a relevant field and six years of relevant, progressively responsible experience, or an equivalent combination of education, training, and experience. Supervisory experience. Applicable certification may be required.

Public Service Management 3 Manages the operations, budget, personnel, and strategic direction of an agency. Responsible for seeking and developing additional funding. Ensures legislative mandated purpose for agency is achieved and fulfills the University’s land grand mission of outreach. Responsible for driving the overall mission through agencies, programs, and services. Develops, implements, and measures the progress of long-range and strategic plans. Consults with and advises senior leadership on the development of the vision, mission, and strategy and services and programs offered. Directs activities of agency to ensure goals are met, projects are completed, and progress is made toward strategic initiatives. Decisions have far-reaching impact. Acts with substantial discretion. Develops innovative solutions for difficult, complex, and systematic problems that may have precedent-setting implications for the agency. Education/Experience: Typically requires an advanced degree in a relevant field and eight years of relevant, progressively responsible experience, or an equivalent combination of education, training, and experience. Supervisory experience. Applicable certification may be required.