Public Service Professional

Knowledge, Skills, and Abilities (KSAs): Knowledge and understanding of specialized public service area. Communication skills. Ability to deliver training. Ability to research and synthesize information.

Role Description

Responsible for providing specialized program and consultative services. Advises and consults on a wide range of issues within a wide range of technical, economic, public, and civic areas. Develops systems and services for designated focus. This role demonstrates a level of expertise in one or more areas and is responsible for the interpretation and application of broad policies and procedures. May supervise the work of others; however, this is a secondary function of the role. Competencies for this role are usually gained through formal education, specialized training, and/or experience in a program or specialty area specific to the position responsibilities. Specialized and progressively responsible experience is required as the level increases.

Levels

Public Service Professional 1

Provides specialized program and consultative services directly to customers.
Performs needs assessments, develops systems and services.
Designs, staffs, and delivers programs that may be broad in scope yet defined in specialization.
Advises and consults in a complex specialty area with great latitude in independence.
Performs performance assessments that have a great impact.
Develops and enhances funding from external sources including increasing customer sales and developing customized proposals for business development.
Exercises independent judgment in carrying out work under broad supervision.

Education/Experience:

Typically requires a bachelor’s degree in a relevant field and four years of relevant experience, or an equivalent combination of education, training, and experience. Applicable certification may be required.

Public Service Professional 2

Provides a broad range of complex program and consultative services directly to or on behalf of customers.
Program and consulting services are large and complex in scope.
Participates in high-level interactions with customers in broad areas.
Develops and maintains close working relationships with stakeholders.
Works directly with customers on planning.
Contributes to the development the program(s) and manages projects.
Develops and enhances funding from external sources including increasing customer sales and developing customized proposals for business development.
Acts as a liaison with media and press outlets.
Develops and delivers training in area of expertise.
Researches, drafts and maintains publications on areas of specialty that are geared to the audience.
Operates with a high level of independence.

Education/Experience:

Typically requires a bachelor’s degree in a relevant field and five years of relevant experience, or an equivalent combination of education, training, and experience. May require an advanced degree. Applicable certification may be required.