Social Services Management

SOCIAL SERVICES MANAGEMENT

Knowledge, Skills, and Abilities (KSAs): Knowledge of a specialized social services area. Knowledge of program evaluation methodologies. Observation skills. Budget skills. Contract negotiation and grant writing skills. Ability to manage programs/projects. Ability to create detailed reports. Ability to develop and conduct training.

Role Description

Responsible for the leadership, direction, training, and operational management of areas specializing in social services. Provides strategic expertise and guidance on a broad cross-section of functions. This role accomplishes goals through oversight of areas of responsibility, planning, managing resources, prioritizing, and directing the responsibilities of employees.

Levels

Social Services Management 1 Manages staff and resources of a specialized project or program. Assesses training needs of staff, develops training manuals and materials, and delivers specialized training. Monitors compliance with policies and procedures. Produces reports and reviews and corrects reports of other staff. Fields questions from sponsoring agencies regarding the work staff performs. Develops and implements strategies to meet project or program needs. Provides expert testimony in the area of expertise in legal proceedings. Education/Experience: Typically requires a bachelor’s degree in a relevant field and five years of relevant, progressively responsible experience, or an equivalent combination of education, training, and experience. Supervisory experience. Applicable certification/license may be required.

Social Services Management 2 Provides management and guidance to managers and staff. Manages multiple projects. Directs and oversees multiple budgets associated with contracts. Sets the strategic direction for projects. Ensures compliance with policies and procedures. Identifies funding opportunities, develops proposals, and negotiates contracts. Resolves complex issues. Creates and executes communication plans. Develops reports for submission to external and internal stakeholders. Education/Experience: Typically requires an advanced degree in a relevant field and five years of relevant, progressively responsible experience, or an equivalent combination of education, training, and experience. Supervisory experience. Applicable certification/license may be required.