Student Services Management

STUDENT SERVICES MANAGEMENT

Knowledge, Skills, and Abilities (KSAs): Knowledge in the functional area of oversight. Demonstrated knowledge of leadership principles and practices. Knowledge of student services related practices, applicable professional standards, as well as federal rules and regulations. Crisis management skills. Ability to communicate effectively both verbally and in writing with diverse audiences. Ability to interpret and implement complex rules and regulations. Ability to gather and evaluate information and make effective recommendations.

Role Description

Responsible for providing leadership, direction, training, and management for financial activities, resources, and operations of a Student Services centered unit, department, or division. Provides strategic expertise and guidance, and has increased accountability. Distinguished from other management roles by its primary focus on the management of student services activities and operations. Management level roles accomplish their goals and responsibilities primarily through the management of staff in operational support and/or professional roles. Management level roles have the management and development of people as a major accountability and generally have direct reports. The majority of time is spent overseeing their areas of responsibility, planning, managing resources, prioritizing, and/or directing the responsibilities of employees.

Typical Functions:

Manages operations, budget, and personnel of the unit.
Directs activities of unit and functional areas to ensure goals are met, projects are completed, and progress is made toward strategic initiatives.
Develops, implements, and measures the progress of long-range strategic plans.
Evaluates recommendations and implements changes to services offered.
Involved in strategic direction and organizational structure of the unit based on division goals and technological changes.
Collaborates with campus partners, and oversees and develops programs or services to meet needs.
Develops internal policies and procedures and proposes modifications to university policies.
Manages and mentors student groups, and assists to set the direction for student groups.
Provides high-level services to students and their families.
Ensures compliance with applicable rules and regulations, and ensures policies and procedures are followed.
Serves on committees to represent the unit or university.
Provides advice to senior leadership on area of expertise.
Resolves issues escalated by other faculty, staff, or students.

Levels

Student Services Management 1 Oversees a functional unit within a larger unit or department. Primary function is leading and directing the work of others. Relies on experience and judgment to plan and accomplish goals. Decisions have a direct impact on the workflow timing and quality of outcomes. Performs diverse activities requiring analysis and judgment in alignment with broad principles, practices, and professional standards. Accountable for scheduling and monitoring work of others guided by objectives and expected outcomes with limited directions; consults with a higher level when new or complex problems arise. Analyzes and interprets data, identifies areas of concern, and recognizes and resolves problems through use of policies and procedures. Ensures compliance with policies and procedures. Education/Experience: Typically requires a bachelor’s degree in a relevant field and four years of relevant, progressively responsible experience, or an equivalent combination of education, training, and experience. Advanced degree preferred. Supervisory experience required. Applicable certification may be required.

Student Services Management 2 Oversees a small functional unit, or a unit in a department with multiple functional areas. Accountable for setting goals and objectives for the work of others to achieve operational objectives. Works on complex issues requiring in-depth analysis of variable factors. Relies on extensive experience and judgment to plan and accomplish goals. Responsible for entire projects or processes. Selects methods, techniques, and evaluation criteria for obtaining results consistent with broadly defined policies, procedures, practices, and professional standards. Uses innovative solutions to solve problems, and modifies solutions when competing policies are present. A wide degree of creativity and latitude is given. Independent discretion is used in determining when to escalate issues or concerns. Education/Experience: Typically requires an advanced degree in a relevant field and five years of relevant progressively responsible experience, or an equivalent combination of education, training, and experience. Supervisory experience required. Applicable certification may be required.

Student Services Management 3 Provides senior-level leadership to large complex functional units with multiple functional areas. Directs the execution of strategies. Leads, develops, and communicates direction of unit and articulates impact on staff objectives. Analyzes and evaluates the course of action and makes independent decisions. Acts with substantial discretion and decisions have a far-reaching impact. Problems are increasingly difficult to identify and solve and therefore may not be able to solve using existing practices or procedures. Develops innovative solutions for difficult and systematic problems that may have precedent-setting implications for the university. Works across diverse constituencies as an expert resource and influencer to decision-makers. Education/Experience: Typically requires an advanced degree in a relevant field and six years of relevant, progressively responsible experience, or an equivalent combination of education, training, and experience. Supervisory experience required. Applicable certification may be required.

Student Services Management 4 Provides senior-level leadership for a division with multiple complex units. Develops and guides innovative initiatives to improve student services and enhances the overall student life cycle. Develops an overall strategy for the division. Collaborates with other leaders across campus to enhance student experience. Education/Experience: Typically requires an advanced degree in a relevant field and seven years if relevant, progressively responsible experience, or an equivalent combination of education, training, and experience. Supervisory experience required. Applicable certification may be required.

Student Services Management 5 Serves on the President's Executive Leadership counsel Provides senior-level leadership for a division with multiple complex units. Develops and guides innovative initiatives to improve student services and enhances the overall student life cycle. Develops an overall strategy for the division. Collaborates with other leaders across campus to enhance student experience. Education/Experience: Typically requires an advanced degree in a relevant field and seven years if relevant, progressively responsible experience, or an equivalent combination of education, training, and experience. Supervisory experience required. Applicable certification may be required.