The ITS Help Desk is the first point of contact for technical assistance via telephone, email, chat, or walk-in support. Requests that cannot be resolved by Help Desk technicians are escalated to the next level of support for specialized assistance. Service is available to all ETSU students, faculty, and staff.
Visit the Help Desk website for instructions, current operating hours, and contact information.
ITS Help Desk Staff
Adam Greever
Help Desk ManagerITS Help Desk - Information Technology Services
- greever@etsu.edu
- 423-439-3614
- 118 Sherrod Library
Andrew Brown
Senior Help Desk TechnicianITS Help Desk - Information Technology Services
- brownaj3@etsu.edu
- 423-439-4648
- 105 Sherrod Library
Steve Church
Senior Help Desk TechnicianITS Help Desk - Information Technology Services
- churchs@etsu.edu
- 423-439-4648
- 105 Sherrod Library
Holden Dalton
Senior Help Desk TechnicianITS Help Desk - Information Technology Services
- daltonh@etsu.edu
- 423-439-4648
- 105 Sherrod Library
Temporary and Student Support Staff
Gail Chintalekha
Help Desk Support StaffITS Help Desk - Information Technology Services
- itshelp@etsu.edu
- 423-439-4648
- 105 Sherrod Library
Nick Dallas
Help Desk Support StaffITS Help Desk - Information Technology Services
- itshelp@etsu.edu
- 423-439-4648
- 105 Sherrod Library
Dylan Gordon
Help Desk Support StaffITS Help Desk - Information Technology Services
- itshelp@etsu.edu
- 423-439-4648
- 105 Sherrod Library
Chase Metcalf
Help Desk Support StaffITS Help Desk - Information Technology Services
- itshelp@etsu.edu
- 423-439-4648
- 105 Sherrod Library
Jonathan Shelton
Help Desk Support StaffITS Help Desk - Information Technology Services
- itshelp@etsu.edu
- 423-439-4648
- 105 Sherrod Library
Zachary Story
Help Desk Support StaffITS Help Desk - Information Technology Services
- itshelp@etsu.edu
- 423-439-4648
- 105 Sherrod Library
Hannah Taylor
Help Desk Support StaffITS Help Desk - Information Technology Services
- itshelp@etsu.edu
- 423-439-4648
- 105 Sherrod Library
Thomas Tran
Help Desk Support StaffITS Help Desk - Information Technology Services
- itshelp@etsu.edu
- 423-439-4648
- 105 Sherrod Library