Clinic FAQ

 

  • What is an FQHC
    A FQHC is a Federally Qualified Health Center. FQHCs (or simply health centers) are mostly private, non-profit, or public organizations that receive federal grants from the Health Resources and Services Administration (HRSA) Bureau of Primary Health Care (BPHC) through Section 330 of the Public Health Service Act for the express purpose of caring for the medically underserved. ETSU College of Nursing Health Center's mission is to provide quality health care services to the medically underserved populations of our community.
  • Are we accepting new patients at ETSU College of Nursing Health Centers
    Yes, we have openings for new patients in our health centers. We are not accepting patients who are solely seeking pain management or psychiatric services as we are not a specialty pain or a psychiatric clinic.
  • Do New Patients Have to Give up their own doctor to use ETSU College of Nursing Health Centers
    Yes, if they want to be a primary care patient which means that ETSU College of Nursing Health Center becomes their medical home.
  • How do patients make an appointment
    Patients should call the Center to make an appointment. They should plan to arrive at least 15 minutes before the scheduled appointment. We suggest that patients call for routine appointments with as much advance notice as possible. Although we generally have same-day appointments available, it is always best to call ahead so we know that you are coming in.
  • What happens if a patient is late for an appointment
     Patients should call us to let us know they are going to be late for an appointment. Because many patients are scheduled in a day, we are only able to wait a short time before the next patient is due to be seen by the clinician. If patients are more than 15 minutes late, we may need to ask them to reschedule.
  • What happens if a patient misses an appointment
     Patients need to make every effort to keep appointments and call the center as soon as they know they will not be able to keep the appointment so we can reschedule the visit and free up the appointment time for another patient. Patients that cancel less than 24 hours prior to the appointment may be charged a late fee.
  • Is the ETSU College of Nursing Health Center a free clinic
     ETSU College of Nursing Health Center is not a free clinic. Federal law requires that patients without insurance are offered a sliding fee scale and are expected to pay their portion of the bill depending on their family income and family size.

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