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Undergraduate Student Advisement

East Tennessee State University

About Us

Welcome to the Office of Undergraduate Student Advisement.

The goal of this office is to promote the continuous improvement of Undergraduate Advisement at ETSU.  This office serves as a referral source for students and as a resource for academic advisors, faculty and staff.

ETSU defines advisement as a continuous interactive process between an advisor and a student, which facilitates the development and achievement of the student's overall goals.  At ETSU advisement is a distinct part of a student's educational experience.

ETSU has a shared delivery model of undergraduate advisement where some advisors meet with students within a centralized area and others advise students within their major academic department.

Your advisor is here to support your academic success and graduation.  Most students will be required to confer with their major advisor before they can register for the next semester.  Reach out to your advisor for assistance with dropping a course or withdrawing.

Advisors and Staff
  • Assisting students in finding their academic advisor. 
  • Answering general advisement questions and serving as a referral source.
  • Assisting students with advisement concerns or problems.
  • Serving as the designee for Academic Affairs for student appeals after semester deadlines.  Late drops, late adds, late withdrawals, change to audit, overloads over 21 hours, etc.
  • Serving as a advocate to help students navigate through ETSUs systems and procedures.
  • Maintaining the ETSU Need Help function.

  • Providing advisor training. 
  • Providing Banner workshops.
  • Maintaining an email distribution list for advisors and staff to keep them informed of policy and procedure changes and new advisement information.If you would like to be added to this distribution list please email Suzy Hooven
  • Collaborating with other ETSU departments and offices to improve ETSUs websites, catalogs and brochures.
  • Hosting monthly Academic Advisement Council meetings for advisors, faculty and staff involved with undergraduate advisement.
  • Assisting with the development and redesign of advisor tools such as the Advisor Grade Tool in GoldLink.
  • Coordinating the advisement setup for new student orientations.
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