Access a range of telecommunication services to set-up, repair, or change telephone service. ETSU uses RingCentral for telephone service. Access the RingCentral support page for detailed usage information.
Automated Call Direction (ACD)
An automated call distribution system, commonly known as, automatic call distributor (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs often use a voice menu to direct callers based on the customer's selection, telephone number, selected incoming line to the system or time of day the call was processed.
Request ACD Consultation and Setup
Contact ITS Help Desk at ITSHelp@etsu.edu or 439-4648
Conference Phone Line
ETSU has a range of technologies that can connect you with people though conferencing.
Faxing and Fax Machines
ITS supports the phone lines that fax machines are attached to but not the fax machines themselves. For more information.
ITS Design and Installation Standards
The intent of this policy is to provide recommended practices for the design and installation of ETSU’s Telecommunications infrastructure that will support a wide variety of existing and future services, using industry accepted design and installation methods. ETSU attempts to define standards that will enable the design and implementation of structured cabling systems for commercial buildings and between buildings in a campus environment. View a full copy of this standard.
Long Distance - International Calls
International calling must be enabled on individual phones. Contact the ITS Help Desk at itshelp@etsu.edu or 439-4648 to request international calling access.
Telephone
Non-Recurring (one-time) Charges
New phone setup / Disconnect / Phone unit (hardware) change $ 25
Telephone Cost Allocation
Telephone Cost Allocations may be viewed by departmental budget administrators at
the Telecom Billing System (TBS) website. Contact the ITS Help Desk at 439-4648 or itshelp@etsu.edu to request access to TBS.
Departmental budgetary unit heads are responsible for ensuring that all employees are aware of the Telecommunications Policy. Please see the official policy from the Financial Procedures Manual
Forms:
Add New Phone Line
Modify Existing Phone Service
Toll-Free Phone Numbers
If you department wishes to request a toll-free phone number please contact ITS Help Desk at ITSHelp@etsu.edu or 439-4648