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Information Technology Services


Conferencing Zoom

What is Zoom?

Zoom is a web-based conferencing software used to share information and host meetings over the internet. It can be used to collaborate via chat, microphone, or webcam to virtually any device with an internet connection, including computers, laptops, tablets and smart phones. Entire meetings can be recorded for later viewing.

Who Can Use Zoom?

Pro Zoom accounts are available to all faculty, staff and students at ETSU. To log in, visit and sign in with your current ETSU credentials.

Zoom & Healthcare: ETSU Zoom accounts are not considered HIPAA compliant in and of themselves. If your unit is interested in using Zoom in a manner that involves patients or patient information, please contact the HIPAA Compliance Office for additional information on next steps. or 423.439.8533

Guides and Tutorials

What is Cisco Webex?

Cisco WebEx is a legacy conferencing system that was available to ETSU faculty and staff until June 1, 2019.

WebEx Recordings?

With the ETSU / WebEx contract ending, WebEx Recordings are no longer accessible directly from the WebEx site. ITS has an archive of all WebEx recordings from 2011 to 2019. If you need to retrieve your recordings, please contact Rob Nelson () or Anthony Kiech ().

Guides and Tutorials

  • View and Convert WebEx Recordings
    Some WebEx recordings are in an ARF format which is difficult to share or post on video hosting services. This tutorial will demonstrate how to view and convert ARF formatted recordings into MP4 for distribution.

ITV and Video Conferencing

For more information on ITV and Video Conferencing, visit the Video Classroom page at ATS.

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