New ETSU Faculty & Staff

Welcome to the ETSU Help Desk

Need IT support? You've come to the right place! The Information Technology Services (ITS) Help Desk is here to help the ETSU community with all your technology needs. Whether it's your computer, phone, email, printer, or classroom equipment, we've got you covered. If you encounter any work-related technical issues, we're here to assist you promptly.

How We Can Help:

  • Phones: Assistance with connectivity and functionality.
  • Email: Support with setup, access, and troubleshooting.
  • Printers: Help with installation, connectivity, and issues.
  • Classroom Equipment: Ensuring smooth operation for all your classroom tech.

Have a technology problem? Contact the ETSU Help Desk today!

How-To Articles for New Faculty and Staff

Activate Your Account or Reset Your Password Request Access to ETSU Systems & Services
Connect to ETSU Wifi Set Up Email on Personal Devices
Create Your Voicemail PIN in RingCentral Set Up MFA Using the Microsoft Authenticator App
D2L Information Set Up 2FA Using Your Phone Number
Get Access to the S Drive Set Up Your Voicemail Greeting
Login to Your Account  

 

For more help, search our Help Topics page.

Getting IT Support

Need help? We offer several convenient ways to get in touch with us:

  • In-Person Support
    Sherrod Library: First floor, Room 105, next to the computers and printers.
  • Phone Support
    • Campus Phones: Dial 94648
    • Mobile and Off-Campus Phones: Dial 423-439-4648
  • Email Support
    Email us at itshelp@etsu.edu
  • Online Support
    Fill out a quick support request form on our Submit a Help Ticket page.

When you contact us, you will receive a ticket for any incidents you report. Our technicians will address your issue as soon as possible. You can use our Self-Service Portal to check the status of your open tickets and interact with your assigned technician.

We're here to ensure your technology runs smoothly!