New ETSU Students

Welcome to the ETSU Help Desk

New to ETSU? We're Here to Help!

The ITS Help Desk is here to support ETSU students with all your technology needs. Whether you're dealing with your personal computer, accessing online resources, or managing your ETSU accounts, we've got you covered. Here's how we can assist you:

  • Account Management: Support with activating your ETSU account, resetting passwords, and more.
  • D2L Support: Help with navigating and using ETSU's learning management system.
  • Email Access: Assistance with setting up and accessing your ETSU email.
  • Personal Computers: Troubleshooting, setup, and maintenance.
  • Virus Scan and Removal: Keep your devices safe with our virus scanning and removal services.
  • Wi-Fi/Network Setup: Get connected to the ETSU network quickly and easily.


We're here to ensure your techology experience at ETSU is smooth and hassle-free. If you need help, don't hesitate to reach out!

How-To Articles for New Students

Activate or Reset Your Password Locked Out of Payment Portal
Computer Lab Printing Recommended Hardware
Computer Labs Set Up First Mate Accounts
D2L Information Set Up WiFi
Login to Your Account Set Up WiFi on Resident Network

For more help, search our Help Topics page. 

Getting IT Support

  • In-Person Support

    Sherrod Library: First floor, Room 105, next to the computers and printers.

  • Phone Support

    Call us at 423-439-4648

  • Email Support

    Email us at itshelp@etsu.edu

  • Online Support

    Fill out a quick support request form on our Submit a Help Ticket page.

Support for Personal Equipment

  • Personal Laptops & Computers

    Please note that while we can provide simple diagnostics for hardware issues, we are not able to:

    • Open your desktop or laptop for repairs, replacements, or installations.
    • Assist with hardware-based problems beyond basic diagnostics.
  • Mobile Operating Systems

    Due to the vast variety of hardware and software available, our support for mobile operating systems is limited. We can assist you with:

    • Wireless Network Settings: Help with configuring your device to connect to the ETSU wireless network.
    • Email Set Up: Assistance with setting up your ETSU email on your personal device.
    • Multi-Factor Authentication (MFA): Assistance with setting up an authenticator app on your personal device.

Support for On-Campus Housing

  • Resident Network Access

    The resident wired and wireless networks are now managed by a third-party vendor, Apogee ResNet. To access the network, you need to create an account with Apogee and select your building and dorm location.

    Please note that ETSU's ITS office no longer provides support for the resident network.

    Contact Apogee Support:

    • Call: 833-410-2433
    • Text: "ResNet" to 84700
    • Chat: myresnet.com
  • Streaming TV
    Streaming TV is available on the resident network through the Stream2 platform. You can access Stream2 via apps for iOS, Android, FireTV, and Roku by searching for Stream2 in the respective app stores. You can also use the web player at: Stream2 Web Player