Social Services Job Family

Job Family Concepts

The Social Services job family provides a wide range of public services in order to promote the equality, opportunity, and social well-being of people. This job family includes roles such as counselors and case managers that work to help clients become self-sufficient through learning new skills and connecting them with additional outside resources.

Roles

Social Services Associate Responsible for providing essential support to vulnerable populations by facilitating access to critical services. Coordinates appointment scheduling to ensure timely medical and social service access, organizes transportation to appointments for individuals in need, and identifies and procures social support resources to enhance overall well-being. Offers interpretation services to bridge communication barriers, ensuring clients understand their rights and options. Acts as an advocate and serves as a liaison between clients and service providers, promoting equitable access to resources and empowering individuals within marginalized communities.

Social Services Professional Responsible for delivering professional functions in a specialized social services area. Competencies for this role are usually gained through formal education, specialized training, and/or experience in a program or specialty area specific to the position responsibilities. Specialized and progressively responsible experience is required as the level increases.

Social Services Management Responsible for the leadership, direction, training, and operational management of areas specializing in social services. Provides strategic expertise and guidance on a broad cross-section of functions. This role accomplishes goals through oversight of areas of responsibility, planning, managing resources, prioritizing, and directing the responsibilities of employees.