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Dean of Students

Division of Student Life and Enrollment

Undergraduate Student Success Specialist

     Image of Rachel Ratley and the Undergraduate Student Success Specialist Logo


Rachel Ratley

 Undergraduate Student Success Specialist       

Student Life and Enrollment 

Adult, Commuter & Transfer Services

Room 452 Sherrod Library


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The Undergraduate Student Success Specialist is a service to assist students with . . .      

  1. Setting realistic personal goals
  2. Managing obstacles you may be having in day-to-day life
  3. Resolving problems and providing support
  4. Finding services on campus and in the community  

An undergraduate student might have pressures due to demanding classes, social life, family matters, financial problems and sometimes a job. All these things can create stress and affect performance in class, progress toward degrees, and attaining goals. 

The Undergraduate Student Success Specialist is now available to listen and help find the resources students need to be successful at ETSU. Back-upsupport provided by Adult, Commuter & Transfer Services at 423-439-5641.

Contact us by phone, email or come visit us. 

Office Hours Spring 2020:
Monday:       9:00am - 1:30pm
Tuesday:      10:00am - 2:30pm 
Wednesday: 10:00am - 2:00pm
Thursday:     10:00am - 2:00pm
Friday:          10:00am - 1:00pm


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