Policy
Under Title VI of the Civil Rights Act of 1964, the University, as a recipient of federal funds, must take reasonable steps to provide meaningful access to persons with Limited English Proficiency (LEP). To comply with its obligations, the University adopted TBR Guideline G-130: Limited English Proficiency Policy (LEP).
Language Services & Resources
ETSU contracts Lunguistica International, a company which offers the following services in over 350 languages:
- Telephone Interpreting (Including multi-caller support)
- On-Site Interpretation (Specialized interpreters by industry)
- Conference Simultaneous Interpreting
- Secure Video Remote Interpreting (VRJ) (Android, iOS, Windows, Mac, and Linux clients available)
- American Sign Language Interpretation(ASL) (Onsite and VRI)
- Document Translations
- Voiceovers, Subtitles and Multilingual Voice Talent
- Cultural and Country Specific Training
The Office of University Compliance distributes the Linguistica information and language cards to the campus community. Linguistica also provides language cards to help a LEP person identify his or her primary language. The Office of University Compliance and University Counsel made cards available electronically Provosts, Vice Presidents, and Deans and others for dissemination to service areas on campus and posting in highly visible locations. Examples of these locations include:
- Front office areas and waiting rooms, both in administrative and service areas ( e.g. ETSU health services offices)
- Faculty and staff offices
- General notice boards in academic and administrative buildings
Some ETSU clinical sites also advertise the free services provided by LanguageLine Solutions to their clients. The University will also make any ETSU document available in the preferred language of a beneficiary at his or her request. Linguistica International will provide document translation service.
How to File a Title VI Complaint
Anyone who believes discrimination has occurred related to limited english proficiency may file a complaint under the University Discrimination and Harassment Policy. You may use a Discrimination, Harassment and/or Retaliation Form to make your complaint but the form is not required. All complaints must include the following information:
- the name of the complainant;
- an explanation of the action or conduct complained of; and
- the person or department responsible for the action.
ETSU discrimination complaints should be directed to:
Garrison Burton, Title VI Coordinator
109 Burgin Dossett Hall
423-439-8544
In addition to the University's complaint process, complaints may also be filed with the Tennessee Human Rights Commission at 1-800-251-3589 or www.tn.gov/humanrights