Johnson City Community Health Center

The Johnson City Community Health Center (JCCHC) marks a new chapter for the Johnson City Downtown Clinic (JCDC), which the College of Nursing has operated since 1990. The JCDC was originally established to serve the needs of the local homeless population in Johnson City and has expanded over the past 28 years to include the uninsured, underinsured, TennCare enrollees, a growing Hispanic population and medically indigent individuals.

The Johnson City Community Health Center provides evidence-based care for patients seeking primary care, prenatal care and/or socialization needs for various population groups in our community.

Community Health Center Quick Facts

• The JCCHC is one of only a few nurse-managed community health centers (CHC) in the nation to be designated as a Federally Qualified Health Center (FQHC)
• Stands out as a state-of-the-art, interdisciplinary facility for the delivery of primary health care services and education of students
• Many outreach contacts each year are provided to individuals on the street, in shelters and in farm worker camps
• No one is turned away because of their inability to pay 

HRSA Health Center Quality Leader Awardee

Health Center Quality Leaders were among the top 30% of all HRSA-supported health centers that achieved the best overall clinical outcomes, demonstrating high-quality across their clinical operations.

JCCHC Details

• Patient Portal Access

  Patient Portal Features

  

  Patient Portal Login

  

• Providers and Staff

  Primary Care Nurse Practitioners

  Deborah Hassebrock Family Nurse  Practitioner

  Becky Morrison Pediatric Nurse Practitioner

  Jason Nicholson Family Nurse Practitioner

  Women's Health Nurse Practitioners

  Carrie Lingerfelt FNP/Certified Nurse Midwife

  Amanda Reichenbach FNP

  Mollie Tolan FNP/Certified Nurse Midwife

  Behavioral Health

  Dr. Paige Mullins Psychiatric Mental Health Nurse Practitioner	Sarah Melton Clinical  Pharmacist	Rebecca DeLong Clinical Social  Worker	Natalie Wigle Clinical Social  Worker
  Amanda York Clinical Social  Worker

  Dental Hygiene

  Dr. Nicole Mancini Dental Director

  Angelia Hurley Dental Hygienist

  Shelia Rustin Site Coordinator

  Amber Maxwell Dental Assistant

  Radiography & Sonography

  Jennifer Honeycutt Radiographer/ Sonographer

  ETSU Charitable Pharmacy

  Andrea Erb Pharmacy Director	Pat Rowan Pharmacist	Melanie Cox Pharmacist	Krislee Dier Pharmacist
  Sandra Love Pharmacy Tech	Luka Filipovic Pharmacy Tech	Janel Brummel Pharmacy Tech

  Nursing Staff

  Danielle Crumly Nurse

  Krista Herman Nurse

  Jessica Sams Nurse

  Robin Wellnitz Nurse

  Office Staff

  Trsish Aniol  Patient Family Advocate	Elizabeth Batrez Patient Care Specialist	Laura Gentles Gonzalez Certified Interpreter	Roxanne Gonzalez Patient Care Specialist
  Whitney Sams Patient Care Specialist	Windy McElyea Patient Care Specialist

   

   

   

   

  Administration

  Silas Tolan Executive Director for Office of Practice, and all Practice Clinics

  Vanessa Smith Practice Administrator

  Dr. Kayla Norman Clinical Director

   

• Services

  • Acute, chronic and preventive care for all family members
  • Behavioral health services
  • Breastfeeding assistance and support
  • Dental services
  • Diabetes management and education
  • Diagnostic testing
  • Health education
  • Health insurance application assistance
  • Infectious disease
  • Mammography
  • Medical legal partnership
  • Medication assistance
  • Mental health counseling
  • Pediatrics/newborn primary care
  • Pharmacy services
  • Prenatal/Postpartum care
  • Radiology services
  • Social work services
  • Telehealth for specialty referrals
  • Women’s health
• Insurance Networks

  Johnson City Community Health Center accepts most insurance plans and networks. The terms of these health plans are subject to change. Please contact your insurance carrier prior to your visit to verify coverage, co-pay responsibility and that your insurance plan is participating with Johnson City Community Health Center. Confirming this information in advance will help avoid any unforeseen charges.

  Aetna Better Health Medicaid

  Amerigroup

  Beacon Behavioral Health

  Blue Cross/Blue Shield

  - Blue Network P
  - Blue Network S
  - Blue Advantage
  - Blue Care
  - Cover Kids
  - Dual Special Needs Plan
  - TennCare Select

  Cigna Healthcare

  Humana ChoiceCare

  Humana Medicare Advantage

  Magellan

  Medicaid

  Medicare

  Railroad Medicare

  MSHA Team Member Commercial

  Multiplan/Beech Street

  Optima Sentara

  Optima Medicaid

  TriCare East Region

  United Healthcare

  - PPO
  - United Healthcare Medicare Advantage

  VA Health Network

  VA Premier DSNP

  VA Premier Medicaid

• Billing

  Understanding Your Statement

  As a patient of ETSU, College of Nursing Practice Sites, we submit a claim to your health insurance provider, including Medicare, and any secondary insurance before we bill you. If you owe a balance that was not covered by your insurance, or if you are a self-pay patient, you will receive a statement by mail.

  ETSU, College of Nursing Practice Sites provide patients a consolidated statement (per guarantor).  If you have a question regarding your statement, please call the billing office.

  Payment Options

  Payment is due within 30 days of billing. We accept personal checks and major credit cards (Visa, MasterCard, American Express, and Discover).

  Patients can pay a statement balance using one of the following options:

  • Mail — complete and return payment coupon attached to statement
  • Phone — Monday through Friday, 8 a.m. to 4:30 p.m.

  Health Insurance

  If you have health insurance, our billing office will first bill your insurance carrier. If your insurance plan does not cover a service or procedure, or does not cover the entire cost, you will be responsible for the non-covered fees.

  If you have insurance coverage and wish to update your insurance information for billing, please contact the billing office immediately. Most insurance companies have timely filing requirements.

  Medicare

  If you are covered by Medicare, we will submit your claims to Medicare on your behalf. After Medicare makes its payment, we will bill your supplemental or secondary insurance carrier for the remaining balance (as determined by Medicare). If you do not have supplemental or secondary insurance, you will be responsible for the remaining balance. Please refer to your EOMB (Explanation of Medicare Benefits) and/or your EOB (Explanation of Benefits) from your supplemental or secondary insurance for additional information.

  Self-Pay and Sliding Fee Discounts

  If you do not have health insurance or if you are seeking care that is not covered by your insurance plan, you are considered a self-pay patient. All patients at ETSU, College of Nursing Practice sites, can apply for the Sliding Fee Discount Program. For additional information about our Sliding Fee Discount Program policy, please contact the billing office.

  Payment Arrangements

  If you wish to make payment arrangements for an outstanding statement balance, please contact the billing office.

  • Last Names A-G - Myrna Jones - 423-433-6028
  • Last Names H-O - Amanda Maupin - 423-433-6141
  • Last Names P-Z - Alanna Miles - 423-433-6111

  Hours of Operation: Monday - Friday 8:00am - 4:30pm

• Directions & Public Transit Information

  

  ---

  Public Transportation Routes:

  Red Route: West Market St. Bus Stop. Runs at :23 after the hour

   

• What to bring on your first visit

  The Patient Registration Form must be completed prior to your first visit. We are a Federally Qualified Health Center (FQHC), and are required by Federal law to collect some of the information asked in the packet for statistical purposes only. This is reported annually on a total patient basis. Individual patient information is not reported or disclosed.

  Our providers desire to make your first visit with us a success and are interested in learning as much as possible about your current health status. Please come prepared to talk about your health history with your new provider. Please bring your signed patient information form, photo ID and all of your bottles of all medications you are currently taking.

  If you are insured with TennCare, Medicare or private insurance, please bring your insurance card and photo ID.

  Completed Sliding Fee Scale and Proof of Income

  To qualify for the sliding fee discount a signed sliding fee application will also need to be submitted. Please complete both sides of the form. Patients applying for the sliding fee scale will also need to bring a recent proof of income. Examples of acceptable proof of income are: 2 consecutive check stubs (most recent), tax return for the most recent tax year, eligibility letters from Department of Human Services for assistance programs (SNAP, WIC, etc.), or signed Employer Sliding Fee Eligibility form verifying income.

  Thank you for your cooperation, and we look forward to serving you.

  Sincerely,

  The Nurse Practitioners and Staff of the ETSU Community Health Centers

• Contact Information

   2151 Century Lane
  Johnson City, TN 37604
  Phone: (423) 926-2500
  Fax: (423) 926-5999

  After-Hours Contact: (888) 915-7250

• Hours of Operation

  Note: New patients accepted, Please call to schedule an appointment. Clinic closes daily from 12pm until 1pm for lunch.

  Monday 8:00 am – 4:30 pm
  Tuesday 8:00 am – 4:30 pm
  Wednesday 8:00 am – 8:00 pm
  Thursday 8:00 am – 4:30 pm
  Friday 8:00 am – 4:30 pm
  Saturday: CLOSED
  Sunday: CLOSED

ETSU Charitable Pharmacy

The ETSU Charitable Pharmacy provides medications to qualifying individuals. The qualifications are being 200% or below the federal poverty level and uninsured. Additional qualifications include living in Washington County, TN or seeing a provider at the Johnson City Community Health Center or the Johnson City Downtown Day Center.

Location: Johnson City Community Health Center, 2151 Century Lane, Johnson City, Tennessee

Hours of Operation: 9 am to 1 pm Monday through Friday

Phone number: 423-929-6916

Care Coordination

College of Nursing Clinical Rotation, Research, and Grant Requests

If you wish to complete a precepted clinical placement, conduct research at, or submit a grant for one of the ETSU College of Nursing, nurse-led clinics, please review the information below:

• Clinical Rotations Request Process and Requirements for College of Nursing Clinics

  CLINICAL ROTATION REQUEST PROCESS

  To request a clinical rotation within the College of Nursing (CON) Nurse-Led Clinics (Johnson City Community Health Center, Johnson City Downtown Day Center, University Health Center, Hancock County School Based Health Center, or Mountain City Extended Hours Health Center please follow the process and timeline below:

  To be considered for a clinical rotation all requests must be submitted to Amy Byrd via email in the Office of Practice addressed to CHCStudents@etsu.edu, on or after the dates listed below with “Clinical Rotation Request” in the subject line of the email.  These dates will remain the same year to year.

  Spring Semester: July 1

  Summer Semester: November 1

  Fall Semester: February 1

  EXAMPLE:  To request a rotation for Spring 2019, requests will be accepted no earlier than 7/01/18.

  The following information must be included in your request for consideration:

  • Student Name
  • E# (If ETSU Student)
  • Student Email
  • Phone Number
  • School Attending
  • Program (FNP, DNP, etc.)
  • Expected Graduation Date
  • Which specialty is being requested (Adult, Pediatrics, Women’s Health)
  • Number of Hours Needed
  • Preferred Clinical Site (JCCHC, JCDDC, UHC, HCSBHC, MCEHHC)
  • Date confirmation of acceptance into program needed by

  ---

  CON CLINICAL ROTATION REQUIREMENTS

  Upon acceptance by the Office of Practice to complete a clinical rotation within the CON Clinics students must provide the following prior to beginning their clinical rotation:

  1. Criminal Background Check completed within the past 12 months
     
     
  2. Proof of Immunizations:
     
     • Influenza – 1 dose of vaccine annually
     • Measles, Mumps, Rubella (MMR) - two doses (dose #1 now, #2 at least 28 days later or positive titer indicating immunity)
     • Hepatitis B – 3 dose series (dose #1 now, #2 in 1 month, #3 approximately 5 months after #2 or positive titer indicating immunity)
     • Tdap or Td Booster – one dose of vaccine within the past 10 years
     • Varicella – 2 dose series 4 weeks apart or positive titer indicating immunity
  3. Evidence of negative TB skin test annually, or chest x-ray if positive
     
     
  4. Completion and/or proof of ETSU HIPAA Part One and HIPAA Part Two Training
     
     
  5. Completion and/or proof of ETSU Pathogen Training
     
     
  6. Completion and/or proof of ETSU Portable Fire Extinguishers Training
     
     
  7. Completion and/or proof of ETSU Hazard Communication Standard Training
     
     
  8. Completion and/or proof of ETSU Emergency Preparedness Training
     
     
  9. Proof of CPR Certification
     
     
  10. Completion and proof of Electronic Health Records (EHR) Basic Training (Please contact Amy Byrd in Office of Practice for your specific training requirements)

  IMPORTANT NOTE FOR CON STUDENTS:  Clinical Requirements for the CON Clinics very closely aligns with requirements ETSU CON students had to meet upon acceptance into their program.  Therefore, much of the required documentation may already have been uploaded to Project Concert.  Upon acceptance, your documentation in Project Concert will be reviewed by the Office of Practice, and you will receive notification of any additional documentation or updates needed to your file. 

  Documentation required by both the CON and CON Clinics are listed above in italics.  Documentation listed in bold is additional information required by CON Clinics above and beyond the CON requirements.

• Student Research and Practice Project Requests with College of Nursing Clinics

  Students who need to implement a project within any of the College of Nursing (CON) Nurse-Led Clinics (Johnson City Community Health Center, Johnson City Downtown Day Center, University Health Center, Hancock County School Based Health Center, or Mountain City Extended Hours Health Center please follow the process and timeline below:

  To have a project considered for implementation all requests must be submitted at least four weeks prior to proposed start date.  Requests should be sent to Amy Byrd via email in the Office of Practice addressed to CHCStudents@etsu.edu with “Student Research & Practice Project Requests” in the subject line of the email.

  The following information must be included in your request for project implementation:

  • Student Name
  • E#
  • Email
  • Phone Number
  • School Attending
  • Program
  • Name of Project
  • Objective
  • Summary of Project
  • Institutional Review Board (IRB) approval required? (If yes, please indicate status of IRB.  Once approved please submit copy of IRB Approval Letter)
  • Implementation Timeframe/Date
  • Will you need Electronic Health Record (EHR) data?

  Please Note:  If your project requires you to be on location within the CON, or if you require access to EHR or other confidential patient information, you may be required to meet certain other requirements not listed above.  These requirements will be discussed with you in further detail upon acceptance of your project.

• Grant Implementation Requests for College of Nursing Clinics

  Any students/faculty that are writing a grant for submission with the intention of implementing  at one of the College of Nursing CON Clinical sites must submit requests for implementation at least four weeks prior to the grant submission deadline.  Requests should be sent to Amy Byrd via email in the Office of Practice addressed to CHCStudents@etsu.edu with “Grant Implementation Request” in the subject line of the email.

  The following information must be included in your request for grant implementation:

  • Principle Investigator (PI)/Project Director (PD) name
  • Email
  • Phone
  • College of Employment/Title
  • Name of Project
  • Project Timeline
  • Submission Deadline
  • Abstract
  • Institutional Review Board (IRB) approval required?
  • Letter of Support Requested?v

Data Reports 

Take a look at our Diabetic Improvement Measures in the data frame below. For additional measure information click  here.

The data set below shows our Patient Survey Report for 2020: