Mountain City Extended Hours Health Center

Mountain City Extended Hours Health Center (MCEHHC), which opened in September 1990 is a federally certified Rural Health Clinic serving the residents of Johnson County, TN and neighboring counties. Providing primary care, prenatal care and behavioral health services in a primary care setting to the community. Since 1998, the “Extended Hours Clinic” has been located in space inside the Johnson County Community Hospital.

Health Center Quick Facts

• Nurse managed facility
• Treats acute and chronic conditions
• Extended hour health center
• Open 6 days a week. On evenings and weekends, it is the only primary care option in this rural community. 
• A sliding fee schedule has always been available to assure access for uninsured individuals.

MCEHHC Details

• Patient Portal Access

  Patient Portal Features

  

  Patient Portal Login
  

• Providers

  This center is a nurse-managed facility established in 1990 with the following nurse practitioner providers:

  Nurse Practitioners

  

  Cristie Brown

  FNP-BCMtn City

  

  Amanda Cornett

  FNP-BCMtn City

  

  Amanda Reichenbach

  FNP-BC Mtn City

  Behavioral Health

  

  Terry Armstrong
  
  
  
  

  PMHNPMtn City

  Women's Health and OB/GYN

  

  Erin Hogan
  
  

  WHNPMtn City

  Physician Preceptors

  

  Amanda Stoltz, MD
  
  
  
  

  Internal MedicineMtn City

  

  Ann Rouse, MD

  Women's health and OB/GYNMtn City

  Clinical Director

  

  Kayla Norman
  
  
  
  

  FNPMtn City

   

• Services

   

  • Acute, chronic and preventive healthcare
  • Screening programs
  • Treatment for common illnesses and injuries
  • Routine gynecological care
  • Prenatal care
  • Newborn care
  • Mental/Behavioral health counseling
  • Health education
  • Complete physical examinations
    Including:
    -- "Well-child check-ups"
    -- Pediatric and adult immunizations
    -- School and employment physicals
    -- CDL/DOT Certified Examinations
• Insurance Networks

  Mountain City Extended Hours Health Center accepts most insurance plans and networks. The terms of these health plans are subject to change. Please contact your insurance carrier prior to your visit to verify coverage, co-pay responsibility and that your insurance plan is participating with Mountain City Extended Hours Health Center. Confirming this information in advance will help avoid any unforeseen charges.

  Aetna Better Health Medicaid

  Amerigroup

  Beacon Behavioral Health

  Blue Cross/Blue Shield

  - Blue Network P
  - Blue Network S
  - Blue Advantage
  - Blue Care
  - Cover Kids
  - Dual Special Needs Plan
  - TennCare Select

  Cigna Healthcare

  Humana ChoiceCare

  Humana Medicare Advantage

  Magellan

  Medicaid

  Medicare

  Railroad Medicare

  MSHA Team Member Commercial

  Multiplan/Beech Street

  Optima Sentara

  Optima Medicaid

  TriCare East Region

  United Healthcare

  - PPO
  - United Healthcare Medicare Advantage

  VA Health Network

  VA Premier DSNP

  VA Premier Medicaid

• Billing

  Understanding Your Statement

  As a patient of ETSU, College of Nursing Practice Sites, we submit a claim to your health insurance provider, including Medicare, and any secondary insurance before we bill you. If you owe a balance that was not covered by your insurance, or if you are a self-pay patient, you will receive a statement by mail.

  ETSU, College of Nursing Practice Sites provide patients a consolidated statement (per guarantor).  If you have a question regarding your statement, please call the billing office.

  Payment Options

  Payment is due within 30 days of billing. We accept personal checks and major credit cards (Visa, MasterCard, American Express, and Discover).

  Patients can pay a statement balance using one of the following options:

  • Mail — complete and return payment coupon attached to statement
  • Phone — Monday through Friday, 8 a.m. to 4:30 p.m.

  Health Insurance

  If you have health insurance, our billing office will first bill your insurance carrier. If your insurance plan does not cover a service or procedure, or does not cover the entire cost, you will be responsible for the non-covered fees.

  If you have insurance coverage and wish to update your insurance information for billing, please contact the billing office immediately. Most insurance companies have timely filing requirements.

  Medicare

  If you are covered by Medicare, we will submit your claims to Medicare on your behalf. After Medicare makes its payment, we will bill your supplemental or secondary insurance carrier for the remaining balance (as determined by Medicare). If you do not have supplemental or secondary insurance, you will be responsible for the remaining balance. Please refer to your EOMB (Explanation of Medicare Benefits) and/or your EOB (Explanation of Benefits) from your supplemental or secondary insurance for additional information.

  Self-Pay and Sliding Fee Discounts

  If you do not have health insurance or if you are seeking care that is not covered by your insurance plan, you are considered a self-pay patient. All patients at ETSU, College of Nursing Practice sites, can apply for the Sliding Fee Discount Program. For additional information about our Sliding Fee Discount Program policy, please contact the billing office.

  Payment Arrangements

  If you wish to make payment arrangements for an outstanding statement balance, please contact the billing office.

  • Last Names A-Z - Cristy Mitra - 423-439-4072

  Hours of Operation: Monday - Friday 8:00am - 4:30pm

• What to bring on your first visit

  The Patient Registration Form must be completed prior to your first visit. We are a Federally Qualified Health Center (FQHC), and are required by Federal law to collect some of the information asked in the packet for statistical purposes only. This is reported annually on a total patient basis. Individual patient information is not reported or disclosed.

  Our providers desire to make your first visit with us a success and are interested in learning as much as possible about your current health status. Please come prepared to talk about your health history with your new provider. Please bring your signed patient information form, photo ID and all of your bottles of all medications you are currently taking.

  If you are insured with TennCare, Medicare or private insurance, please bring your insurance card and photo ID.

  Completed Sliding Fee Scale and Proof of Income

  To qualify for the sliding fee discount a signed sliding fee application will also need to be submitted. Please complete both sides of the form. Patients applying for the sliding fee scale will also need to bring a recent proof of income. Examples of acceptable proof of income are: 2 consecutive check stubs (most recent), tax return for the most recent tax year, eligibility letters from Department of Human Services for assistance programs (SNAP, WIC, etc.), or signed Employer Sliding Fee Eligibility form verifying income.

  Thank you for your cooperation, and we look forward to serving you.

  Sincerely,

  The Nurse Practitioners and Staff of the ETSU Community Health Centers

• Contact Information

  1901 South Shady Street
  Mountain City, TN 37683
  Phone: 423-727-1150
  Fax: 423-727-1152

  After-Hours Contact: (888) 915-7250

• Hours of Operation

  Note: New patients accepted, Please call to schedule an appointment.

  Monday 10:30 am – 7:00 pm
  Tuesday 10:30 am – 7:00 pm
  Wednesday 10:30 am – 7:00 pm
  Thursday 10:30 am – 7:00 pm
  Friday 10:30 am – 7:00 pm
  Saturday 8:00 am – 4:30 pm
  Sunday CLOSED

College of Nursing Clinical Rotation, Research, and Grant Requests

If you wish to complete a precepted clinical placement, conduct research at, or submit a grant for one of the ETSU College of Nursing, nurse-led clinics, please review the information below:

• Clinical Rotations Request | Process & Requirements

  Clinical Rotation Request Process

  To request a clinical rotation within the College of Nursing (CON) Nurse-Led Clinics -- Johnson City Community Health Center; Johnson City Downtown Day Center; University Health Center; Hancock County School Based Health Center; or Mountain City Extended Hours Health Center - please follow the process and timeline below:

  Clinical Rotation Request

  
  

  Spring Semester Rotation: Applications will be accepted on or after October 1st  for the Spring Semester beginning in January of the same academic year.

  Summer Semester Rotation: Applications will be accepted on or after March 1st  for the Summer Semester beginning in May of the same academic year.

  Fall Semester Rotation: Applications will be accepted on or after May 1st  for the Fall Semester beginning in August of the following academic year.

  EXAMPLE: To request a rotation for Fall 2025, requests will be accepted no earlier than 5/1/2025. Applications submitted for a semester rotation prior to the date an application opens for a given semester will not be considered.

  ---

  Clinical Rotation Request Requirements

  Upon acceptance by the Office of Practice to complete a clinical rotation within the CON Clinics students must provide the following prior to beginning their clinical rotation:

  1. Criminal Background Check completed within the past 12 months
     
     
  2. Proof of Immunizations:
     
     • Influenza – 1 dose of vaccine annually
     • Measles, Mumps, Rubella (MMR) - two doses (dose #1 now, #2 at least 28 days later or positive titer indicating immunity)
     • Hepatitis B – 3 dose series (dose #1 now, #2 in 1 month, #3 approximately 5 months after #2 or positive titer indicating immunity)
     • Tdap or Td Booster – one dose of vaccine within the past 10 years
     • Varicella – 2 dose series 4 weeks apart or positive titer indicating immunity
  3. Evidence of negative TB skin test annually, or chest x-ray if positive
     
     
  4. Completion and/or proof of ETSU HIPAA Part One and HIPAA Part Two Training
     
     
  5. Completion and/or proof of ETSU Pathogen Training
     
     
  6. Completion and/or proof of ETSU Portable Fire Extinguishers Training
     
     
  7. Completion and/or proof of ETSU Hazard Communication Standard Training
     
     
  8. Completion and/or proof of ETSU Emergency Preparedness Training
     
     
  9. Proof of CPR Certification

  IMPORTANT NOTE FOR CON STUDENTS:  Clinical Requirements for the CON Clinics very closely aligns with requirements ETSU CON students had to meet upon acceptance into their program.  Therefore, much of the required documentation may already have been uploaded to Project Concert.  Upon acceptance, your documentation in Project Concert will be reviewed by the Office of Practice, and you will receive notification of any additional documentation or updates needed to your file. 

  Documentation required by both the CON and CON Clinics are listed above in italics.  Documentation listed in bold is additional information required by CON Clinics above and beyond the CON requirements.

• Faculty,  Student, Research or Practice Project Requests

  
  To have a project considered for implementation all requests must be submitted at least four weeks prior to proposed start date.

  For Current ETSU Students

  Project Request

   

  For Other Institutions

  Project Request

   

  Please Note:  If your project requires you to be on location within the College of Nursing, (CON) or if you require access to EHR or other confidential patient information, you may be required to meet certain other requirements not listed above.  These requirements will be discussed with you in further detail upon acceptance of your project.

  
  

   

• Grant Implementation Requests  

  
  Any students/faculty that are writing a grant for submission with the intention of implementing  at one of the College of Nursing (CON) Clinical sites must submit requests for implementation at least four weeks prior to the grant submission deadline

  For Current ETSU Students

  Grant Implementation Request

   

  For Other Institutions

  Grant Implementation Request