The College of Nursing IT Support Department is here to assist faculty, staff, and students with their IT needs. Our goal is to insure that you can access and utilize technology inside and outside of the classroom. Learn more about how we can assist you.
How We Support You
- Faculty & Staff support for D2L, Project Concert, Examsoft, Video Conferencing, Instructional Design, Software support, audio/video production, and technical troubleshooting.
- Student support for D2L, Project Concert, ExamSoft, BYOD, WiFi accessibility, and laptop/tablet performance issues.
- Clinic Support for EHR, hardware/peripherals, software, network connectivity, WiFi, and more.
IT Resources
Links to Common IT Resources
Student Resources
Faculty/Staff Resources
- CON Helpdesk
- D2L Faculty Support Site
- ExamSoft University
- ExamSoft Login
- Project Concert Login
- Office 365/Outlook Login
- Office 365 Tutorials
- WebEx Solutions & Support
Student Video Tutorials (Examplify & Project Concert)
ExamSoft
Examplify Quick Start Guide PC
Project Concert
Logging In and Navigating
Student Quick Start Guide
Student Info - Uploading Docs - Clinical Requirements
Download Program Documents
Using the ePortfolio
Entering Clinical Hours
Entering Patient Experiences
Editing Experience Submissions
Completing Evaluations, Forms, and Surveys
Completing Preceptor Intent Forms
Clinical Site/Preceptor Evaluations
Faculty/Staff Video Tutorials
Project Concert
Logging In and Navigating
Clinical Experience Review
Evaluations
Precepting Students
Student Information Tab
Viewing Program Documents
Faculty Information Management
Faculty Portfolio
Windows 10 Performance Tip
1) "After installing Windows 10, you may have the issue with the Runtime Broker taking
~30% of your CPU. By going to Settings -> System -> Notifications & actions and unselecting
"Show me tips about Windows." It should fix the processor usage when disabled.
2) There may be other features you need to disable to improve the performance of
Windows 10 on your device, here is a link to some options:
https://support.microsoft.com/en-us/help/4002019/windows-10-improve-pc-performance
Remote Support Session
Need help with your PC or laptop? Follow these easy steps:
- Go to: https://etsu.webex.com/etsu/sc
- Click Join
- Enter the 9 digit Session number your technician provides you and complete the remaining fields.
- Click Submit
- If you do not have the WebEx Plugin installed, you will be asked to download and install the Plug-in.
- Allow remote access to the technician when prompted
Our Staff
Mark Bodo
IT Manager
Contact:
Ronnie Mann
Audio/Visual Specialist
Contact:
David Mills
Data/Network Specialist - Academics
Contact:
Kit Render
Data/Network Specialist - Practice
Contact:
For appointments with David, Kit, Mark, or Ronnie, please contact them by phone or
email during regular business hours.
