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Dr. Tom Donohoe, University Registrar
Erica Fletcher, Office Coordinator
Ms. Fletcher assists the University Registrar and the areas related to Registration, Records, and Graduation with everyday duties. Erica prepares travel and personnel paperwork for the Office of the Registrar and participates in budget reviews to maintain an accurate accounting of the office budget. She maintains the office calendars for accuracy and schedules meetings for the department. She maintains the inventory of office material and equipment for the Office of the Registrar. Ms. Fletcher is also responsible for the preparation of the stage party scripts and the overall operational documentation related to the bi-annual commencement ceremonies.
Ryan Seale, Director of Technology Systems for Enrollment Services
Andrew Howell, Assistant Registrar, Data Management
Mr. Howell manages all data associated with the Graduate and Undergraduate Curriculum. Data management includes curriculum, course inventory, prerequisites, co-requisites, equivalencies, attributes, restrictions, repeat details, TN eCampus, EDI Cross Reference Rules, Crosswalk Validation and assist with running Enrollment reports. He supervises temporary employees and student workers. Andrew is responsible to the Registrar for reporting academic data; management of the Master Course Inventory File; management and tracking of the Academic Program Inventory; and training and support of academic users in the management of SIS and Banner data. Mr. Howell assists office personnel with Banner, class schedule development, commencement ceremonies, and other functions as needed. This position also serves on various committees and task forces.
Evelyn Roach, Technology Manager
Dr. Roach manages the implementation and planning of the student degree audit system called Degree Works. She translates policies and degree requirements into rules within the software and maintains degree audit tables. She is responsible for troubleshooting the software and identifying affected systems and tables. Evelyn is responsible for maintaining tables in the software which includes the course equivalencies table, cross listed courses table, major table, concentration table, minor table and the configuration table. She collaborates with advisors, faculty, and staff to ensure the accuracy of requirements and core curriculum as well as cross trains staff members to translate degree requirements into rules within the software. She develops and conducts training and creates tutorials on the use and benefits of Degree Works. Evelyn serves on various committees which help support students' academic plans and success.
Casey Gardner, Curriculum and Catalog Coordinator
Mrs. Gardner utilizes Acalog to produce the graduate and undergraduate e-catalogs and works with the curriculum using Curriculog. She works on preparing the catalogs for the director of Veterans Affairs to file so veteran students receive payment. She assists office personnel in commencement ceremonies and other functions of the office as well as serving on various committees concerning the curriculum. Casey develops and conducts training in the catalog and curriculum systems.
This position is responsible for supporting the Registrar's office.
Jessica Miller, Associate Registrar
Ms. Miller plans, organizes, and supervises the university commencement ceremony; supervises staff, students and temporary employees who assist with graduation activities. She performs graduation audits, verifies degree requirements, approves second bachelor's degree programs, prepares the commencement program and oversees the printing of diplomas. She participates in the graduation celebration and graduation workshop. Ms. Miller maintains the graduation section of the web site and prepares calendar dates for graduation related activities. Assists with the implementation of the Banner Student Information System and the development of the Degree Works degree audit system. She also serves on various committees.
Cynthia Edwards, Graduation Coordinator
Ms. Edwards processes preliminary and final graduation checks, solves issues pertaining to a student's graduation status, prints diplomas, records substitutions, works with the advisors, processes graduation-related paperwork, confers degrees, and assists with registrations. She assists with orientation and registration and participates in the graduation celebration and graduation workshop.
Adrian Torres,Graduation Analyst II
Mr. Torres processes preliminary and final graduation checks, solves issues pertaining to a student's graduation status, records substitutions, works with the advisors, processes graduation-related paperwork, and confers degrees. He assists with orientation and registration and participates in the graduation celebration and graduation workshop.
Bobbie Wood, Graduation Analyst II
Ms. Wood processes preliminary and final graduation checks, solves issues pertaining to a student's graduation status, records substitutions, works with the advisors, processes graduation-related paperwork, and confers degrees. She assists with orientation and registration and participates in the graduation celebration and graduation workshop.
Todd Gooch, Graduation Analyst II
Mr. Gooch processes preliminary and final graduation checks, solves issues pertaining to a student's graduation status, records substitutions, works with the advisors, processes graduation-related paperwork, and confers degrees. Todd also assists with orientation and registration and participates in the graduation celebration and graduation workshop.
LaDonna Hutchins, Associate Registrar
Ms. Hutchins supervises the Records office and the athletic certification process. As supervisor of these areas, she oversees the maintenance of student records, oversees the issuing of student academic transcripts, works with end of semester processes regarding repeats including TELS Lottery Scholarship repeat courses, final grading, grade changes, student withdrawals, and works with National Student Clearinghouse for degree verification and enrollment verification. Ms. Hutchins also assists with the certification of new and returning athletes to be sure they are eligible to compete per NCAA regulations each semester and assists the Veterans Affairs Office in certifying veteran enrollment. She also assists with management of the office budget; data collection and reporting; generates and maintains office web pages; trains faculty, staff and advisors in the use of Banner; and serves on various committees and task forces.
Caitlin Bell, Assistant Registrar for Athletic Compliance
Ms. Bell manages the NCAA athlete certification process for student athletes engaged in intercollegiate athletics. Caitlin will evaluate and certify the eligibility of new, continuing, transfer, and international student athletes each semester. She participates in the preparation of NCAA reports under the Academic Performance Program (APR) and will evaluate annual changes in reporting requirements to make the necessary changes and adjustments to local reports. Ms. Bell also represents the Registrar's Office at the NCAA Regional Rules Seminar, University Athletics Committee meetings as well as other professional seminars and workshops.
Janet Green, Records Coordinator
Ms. Green supervises the Record's office workflow as well as resolving any issues that arise. Janet assists with grade processing and repeat grades, processes student ID changes, performs late-drop course requests and university withdrawals, and prepares list/labels for departments and companies as requested throughout the year. Ms. Green works with the National Student Clearinghouse for degree and enrollment verification, Credential Solutions for transcript requests, and assists with the Milligan/Emmanuel/ETSU Agreement program.
Elizabeth Parker, Technical Clerk
Ms. Parker is responsible for processing transcript requests, name and address changes, enrollment verifications, as well as major changes for the Record's office. Liz assists with verifying the National Student Clearinghouse enrollment and degree requests and the Credential Solutions transcript requests.
Jamila Moody, Technical Clerk
Ms. Moody is responsible for processing transcript requests, name and address changes, enrollment verifications, as well as major changes for the Record's office. Jamila assists with verifying the National Student Clearinghouse enrollment and degree requests and the Credential Solutions transcript requests.
Hannah Rhoades, Associate Registrar
Ms. Rhoades plans, organizes, and supervises the university student registration process; supervises staff, students and temporary employees who assist with registration. Ms. Rhoades works with orientation, prepares class schedules and assigns academic classroom space and distributing registration/schedule information. She prints and maintains the schedule of classes and interactive course search on GoldLink, maintains registration setup, academic term information and calendar dates on GoldLink and Banner. She works with the implementation of the Banner Student Information System and trains academic users in the use of Banner schedule building in addition to serving on various committees and task forces.
Jessica Barrett, Assistant Registrar, Scheduling
Ms. Barrett manages the development and scheduling of on campus academic classroom space and helps ensure optimal classroom utilization. Ms. Barrett also serves as the administrator for R25, maintaining the collection of data from University departments regarding classroom space. She maintains WebViewer, the university's online calendar for academic space. Ms. Barrett also serves as the WebTailor administrator for the Registrars Office and other areas of enrollment services as well as assisting in the generation and maintenance of the Registrars Office web pages. She works with executive aide training, assists with walk in traffic, maintains the student worker and temporary worker time sheets, supervises staff, students and temporary employees who assist with registration activities. Ms.Barrett also serves on various committees.
Vacant, Technical Clerk
This position assists students with registration and dropping and adding courses. This position handles the immunization updates for orientation and reviews registration edits for the Registrar's office. This position compiles parts of the schedule book, proofs course listings, and schedules rooms and buildings for specific events. This position also assists with orientation and trains new executive aides with course building and new student workers in the office.
Vacant, Technical Clerk
This position assists students with registration and the dropping and adding of courses. This position also assists the Assistant Registrar with room reservations and scheduling across campus. This position helps run the GoldLink helpline as well as handles walk in traffic and phone calls. This position assists departments in building courses and processing schedule changes.